Job Description
This is a remote position.
SAP CS Expert : Empower Service. Enhance Satisfaction. Engineer Loyalty.
Pentoz is seeking an experienced SAP CS (Customer Service) Expert to lead the configuration and optimization of service management systems within SAP. You’ll help digitize and automate the full after-sales service lifecycle — from service notifications to warranties and field service — delivering excellence at every touchpoint.
Key Responsibilities
Configure and implement SAP CS modules , including :
Service Orders & Contracts
Warranty Management
Installed Base and Equipment Tracking
Field Service, Repairs, and Returns (RMA)
Integrate SAP CS with SD, MM, FI / CO, PM , and CRM for end-to-end service workflows
Enable efficient management of customer interactions, preventive maintenance, and service-level agreements (SLAs)
Drive automation and visibility in service order processing , spare part logistics , and customer billing
Collaborate with customer success, support, logistics, and finance teams to build a seamless service experience
You Bring
4+ years of experience in SAP CS module implementation or support
Strong understanding of service order lifecycle , warranty claims , and customer equipment records
Experience with SAP S / 4HANA Service , Fiori applications , and integration with CRM or FSM (Field Service Management)
Familiarity with service analytics , contract renewals , and service-based revenue models
Excellent analytical and cross-functional collaboration skills
Requirements
SAP CS, Service Management, Warranty Processing, Service Orders & Contracts, Installed Base, RMA, S / 4HANA, Fiori, CRM Integration, Field Service
Benefits
Deliver service excellence for a customer-first enterprise
Work remotely with high-impact teams across tech, operations, and support
Build and scale integrated service management platforms across diverse sectors
Help us engineer customer satisfaction into every product and experience
Requirements
SAP CS, Service Management, Warranty Processing, Service Orders & Contracts, Installed Base, RMA, S / 4HANA, Fiori, CRM Integration, Field Service
Sap Customer Service • bengaluru, KA, in