SAP CS module – Customer Service Experts

Job Description

This is a remote position.

SAP CS Expert : Empower Service. Enhance Satisfaction. Engineer Loyalty.

Pentoz is seeking an experienced SAP CS (Customer Service) Expert to lead the configuration and optimization of service management systems within SAP. You’ll help digitize and automate the full after-sales service lifecycle — from service notifications to warranties and field service — delivering excellence at every touchpoint.

Key Responsibilities

Configure and implement SAP CS modules , including :

Service Orders & Contracts

Warranty Management

Installed Base and Equipment Tracking

Field Service, Repairs, and Returns (RMA)

Integrate SAP CS with SD, MM, FI / CO, PM , and CRM for end-to-end service workflows

Enable efficient management of customer interactions, preventive maintenance, and service-level agreements (SLAs)

Drive automation and visibility in service order processing , spare part logistics , and customer billing

Collaborate with customer success, support, logistics, and finance teams to build a seamless service experience

You Bring

4+ years of experience in SAP CS module implementation or support

Strong understanding of service order lifecycle , warranty claims , and customer equipment records

Experience with SAP S / 4HANA Service , Fiori applications , and integration with CRM or FSM (Field Service Management)

Familiarity with service analytics , contract renewals , and service-based revenue models

Excellent analytical and cross-functional collaboration skills

Requirements

SAP CS, Service Management, Warranty Processing, Service Orders & Contracts, Installed Base, RMA, S / 4HANA, Fiori, CRM Integration, Field Service

Benefits

Deliver service excellence for a customer-first enterprise

Work remotely with high-impact teams across tech, operations, and support

Build and scale integrated service management platforms across diverse sectors

Help us engineer customer satisfaction into every product and experience

Requirements

SAP CS, Service Management, Warranty Processing, Service Orders & Contracts, Installed Base, RMA, S / 4HANA, Fiori, CRM Integration, Field Service