JOB SCOPE
The ideal candidate for this role is a proven sales performer adept in direct-to consumer consultative sales who excels at working with high ticket size
products.
As an upGrad Admission Counsellor [AC], you will help prospective learners
find the right educational course to upskill themselves and progress in their
careers. You will guide them through the decision-making process and
persuade them to enroll in upGrad programs.
RESPONSIBILITIES & DUTIES
Act as a mentor and guide for potential learners, offering career advice
and insights into how upGrad can accelerate their professional journey.
Provide personalized career counseling to potential learners, assisting
them in charting their career trajectory and demonstrating how upGrad
can facilitate their goals.
Meet weekly enrollment, revenue, and collection targets to contribute to
the overall success of the organization.
Establish the unique value and effectiveness of upGrad's online / blended
learning model to potential learners.
Manage the complete sales lifecycle for assigned leads, including
initiating contact, conducting product demonstrations, closing sales, and
nurturing post-sales relationships.
Maintain a comprehensive database of lead interactions within the CRM
system, offering continual feedback to the marketing team to enhance
lead quality.
BASIC ELIGIBILITY CRITERIA
Minimum of 2 to 5 years of B2C sales experience, with at least 1 year
spent in a single company.
Prior experience in selling education products [Preferred].
backgrounds preferred :
Previous experience working a 6-day work week.
Currently working in the capacity of an individual contributor.
Proven track record of meeting targets in the existing company
SKILLS
Excellent written and verbal communication skills, including strong
interpersonal and presentation abilities.
Ability to listen effectively, build trust with potential learners, and
approach situations with patience and empathy.
Ability to persuade learners towards enrolling in courses while ethically
influencing their decision
Basic proficiency in MS Office Suite & CRM management for
administrative tasks and reporting requirements.
KEY PERFORMANCE INDICATORS
Minimum 120 minutes of talk time over calls per day.
Conduct 1-2 virtual sessions (VCs) per day, each lasting at least 60 minutes.
Connect with a minimum of 40% of your leads each day i.e., a minimum of
4 to 5 dials on every lead.
Consistently meeting and exceeding weekly revenue targets
Admission Counsellor • Gurugram, Haryana, India