Senior Admission Counsellor - Study Abroad

JOB SCOPE

The ideal candidate for this role is a proven sales performer adept in direct-to consumer consultative sales who excels at working with high ticket size

products.

As an upGrad Admission Counsellor [AC], you will help prospective learners

find the right educational course to upskill themselves and progress in their

careers. You will guide them through the decision-making process and

persuade them to enroll in upGrad programs.

RESPONSIBILITIES & DUTIES

Act as a mentor and guide for potential learners, offering career advice

and insights into how upGrad can accelerate their professional journey.

Provide personalized career counseling to potential learners, assisting

them in charting their career trajectory and demonstrating how upGrad

can facilitate their goals.

Meet weekly enrollment, revenue, and collection targets to contribute to

the overall success of the organization.

Establish the unique value and effectiveness of upGrad's online / blended

learning model to potential learners.

Manage the complete sales lifecycle for assigned leads, including

initiating contact, conducting product demonstrations, closing sales, and

nurturing post-sales relationships.

Maintain a comprehensive database of lead interactions within the CRM

system, offering continual feedback to the marketing team to enhance

lead quality.

BASIC ELIGIBILITY CRITERIA

Minimum of 2 to 5 years of B2C sales experience, with at least 1 year

spent in a single company.

Prior experience in selling education products [Preferred].

• Minimum graduation or above, with qualifications from relevant

backgrounds preferred :

Previous experience working a 6-day work week.

Currently working in the capacity of an individual contributor.

Proven track record of meeting targets in the existing company

SKILLS

Excellent written and verbal communication skills, including strong

interpersonal and presentation abilities.

Ability to listen effectively, build trust with potential learners, and

approach situations with patience and empathy.

Ability to persuade learners towards enrolling in courses while ethically

influencing their decision

Basic proficiency in MS Office Suite & CRM management for

administrative tasks and reporting requirements.

KEY PERFORMANCE INDICATORS

Minimum 120 minutes of talk time over calls per day.

Conduct 1-2 virtual sessions (VCs) per day, each lasting at least 60 minutes.

Connect with a minimum of 40% of your leads each day i.e., a minimum of

4 to 5 dials on every lead.

Consistently meeting and exceeding weekly revenue targets