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We are Hiring for Service Desk - Voice Process in Bengaluru

Infosys BPMBengaluru, Karnataka, India

25 days ago

Job description

Greetings from Infosys BPM Ltd.,

We are hiring for Service Desk - International Voice Process in Bengaluru.

Education Qualification : Full-time graduation (15 Years of Education)

Shifts : 24

7 rotational shifts

Please find below Job Description for your reference :

Infosys BPM Ltd. is hiring for (Service Desk- Voice, Bengaluru)

Role : Service Desk - International Voice

Shift : 24 / 7

Location : Bengaluru (Work from office)

Experience : 1 - 4 Years

Job Description

Excellent communication skills to attend / resolve client issues on calls / chat / mail.

Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage

Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory

General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing

Productivity applications like Microsoft office tools.

Open to work in 24

7 and work from office environment

Analytical problem solvers who will understand issues and to resolve customer issues

Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently

Being proactive and show the utmost respect for customers time

Good time management, ensuring all contacts with customers add value

Work from Office

Must adhere and non-negotiables :

Excellent in communication

Comfortable working in US shift

7, flexible shifts

100% WFO, no hybrid

Preferred Qualifications : Any Graduate

If interested, please share your resume with below details to pc.sriram@infosys.com

Name :

Email & Mobile Number :

Graduation :

Date Of Birth :

Post-Graduation : (If applicable) :

Total experience :

Relevant experience :

Current / Previous Company name :

Current CTC :

Expected CTC :

Notice period :

Current location :

Flexible with Night Shift :

Regards,

Infosys BPM

Talent Acquisition | INFY HR

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Service Desk • Bengaluru, Karnataka, India