Incident manager

8 years of ITSM / Incident Management experience in enterprise environments.

Strong knowledge of ITIL framework (Incident Problem Change Service Operations).

Hands-on experience with ITSM tools (ServiceNow BMC Remedy Jira Service Management).

Proven ability to manage high-severity incidents under pressure.

Excellent communication and stakeholder management skills.

Strong analytical skills for RCA and trend analysis.

Experience in SLA definition monitoring and compliance reporting.

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full Time

Experience : years

Vacancy : 1