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Executive - BNA Field Operations

Executive - BNA Field Operations

HPYBhadohi, Uttar Pradesh, India
30+ days ago
Job description
  • To make repairs and replace components.
  • To assist in site feasibility Prestaging of equipment if needed.
  • To perform required modular swapping unit replacements and perform preventative maintenance services.
  • To respond to all customer concerns or problems by resolving them or by escalating them to the proper associate team member regional manager or Helpdesk.
  • To have ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and / or within the parameters of the agreed upon Service Level Agreement (SLA).
  • To submit documents namely TRF Installation documents Chargeable call Slips and Faulty Tags.
  • To visit other locations if need arises for support
  • To communicate to all levels - Service / Installation Coordinator / Project team / RMs / Customer / Helpdesk / SCM / TRC / Kitting team throughout the entire service activity.
  • Equipment Pre-Staging SFR and Installation of machines.
  • Maintain an appropriate parts inventory as well as parts record keeping
  • Responsible for accurate and prompt reporting of calls and activity as well as other reporting as required o Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
  • Installation and set-up of hardware hardware modifications and support SLM / FLM calls
  • Performs periodic preventative maintenance on assigned products
  • Diagnoses problems makes repairs and replaces components (at the module level).
  • For Customer Relations / Customer Satisfaction :
  • Build working relationships with customers and develop informal communication channels with customer account at the local level (i.e. Branch Store or office).
  • Responsible for ownership of all customer issues / needs that are voiced or observed and acts appropriately.
  • Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate and / or according to established procedures.
  • Represents HPY in a manner that reflects positively on the image and reputation of the company
  • Key Skills

    Sales Experience,B2B Sales,Time Management,Freight Experience,HR Sourcing,Military Experience,Territory Management,Office Experience,Salesforce,CRM Software,Enterprise Sales,negotiation

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Operation Executive • Bhadohi, Uttar Pradesh, India