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Executive - BNA Field Operations

HPYBhadohi, Uttar Pradesh, India

30+ days ago

Job description

To make repairs and replace components.

To assist in site feasibility Prestaging of equipment if needed.

To perform required modular swapping unit replacements and perform preventative maintenance services.

To respond to all customer concerns or problems by resolving them or by escalating them to the proper associate team member regional manager or Helpdesk.

To have ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and / or within the parameters of the agreed upon Service Level Agreement (SLA).

To submit documents namely TRF Installation documents Chargeable call Slips and Faulty Tags.

To visit other locations if need arises for support

To communicate to all levels - Service / Installation Coordinator / Project team / RMs / Customer / Helpdesk / SCM / TRC / Kitting team throughout the entire service activity.

Equipment Pre-Staging SFR and Installation of machines.

Maintain an appropriate parts inventory as well as parts record keeping

Responsible for accurate and prompt reporting of calls and activity as well as other reporting as required o Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

Installation and set-up of hardware hardware modifications and support SLM / FLM calls

Performs periodic preventative maintenance on assigned products

Diagnoses problems makes repairs and replaces components (at the module level).

For Customer Relations / Customer Satisfaction :

Build working relationships with customers and develop informal communication channels with customer account at the local level (i.e. Branch Store or office).

Responsible for ownership of all customer issues / needs that are voiced or observed and acts appropriately.

Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate and / or according to established procedures.

Represents HPY in a manner that reflects positively on the image and reputation of the company

Key Skills

Sales Experience,B2B Sales,Time Management,Freight Experience,HR Sourcing,Military Experience,Territory Management,Office Experience,Salesforce,CRM Software,Enterprise Sales,negotiation

Employment Type : Full Time

Experience : years

Vacancy : 1

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Operation Executive • Bhadohi, Uttar Pradesh, India

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