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Service Engineer

People Prime WorldwideIndia

10 days ago

Job description

About Client :

Our Client is a global information technology, consulting, and business process services company. Originally founded in 1945 as a vegetable oil manufacturer, it has transformed into a leading technology services and consulting company with a significant global presence. Employs over 230,000 people and operates in 65 countries.

Job Title :

Service Engineer Location : Bangalore and Hyderabad Experience : 5+ Years Job Type : Full time . Notice Period :

Immediate joiners to 30 Days

Key skills :

Support Oracle Demand Planning processes, including CTO forecasting and planning measure management
Collect data from Fusion and internal system, troubleshooting failures
Support supply planning processes like MPR and constrained / unconstrained planning
Utilize expertise in supply planning data models, REST APIs, and BIP reports to drive business outcomes
Lead E2E Planning Integrated Business Cycles
Resolve critical planning issues related to plan behavior, data gaps, Supply / demand reconciliation issues etc
Execute quarterly patching testing and validations
Receive, analyze, and prioritize support tickets related to Oracle Demand Planning Processes including CTO forecasting and planning measure management
Perform initial assessment of issues with data collection from Fusion, internal and external systems
Triage failures and route to appropriate support teams / On-calls
Document and categorize supply planning process like MRP and constrained / unconstrained planning
Identify severity and impact of problems related to supply planning data models, REST

APIs and BIP reports

Monitor & Coordinate support for E2E planning integrated Business Cycles

Manage incident tickets related to support E2E Oracle SCP

Track and prioritize quarterly patch testing needs Requirements :

5+ experience with Oracle Demand, Supply Planning & Global Order Promising solutions

Strong understanding of supply chain planning concepts and methodologies

Proficiency in data collections and integration between systems

Knowledge of MRP and planning process

Experience with REST APIs and BIP reporting

Good Understanding of integrated planning business cycles

Strong troubleshooting and problem solving skills

Ability to manage quarterly patch testing processes

Excellent communication skills with both technical and business stakeholders Qualifications

Technical aptitude with data models, BIP and system integration(REST APIs)

Strong analytical and critical thinking abilities

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Service Engineer • India