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Service Engineer

Service Engineer

People Prime WorldwideIndia
10 days ago
Job description

About Client :

Our Client is a global information technology, consulting, and business process services company. Originally founded in 1945 as a vegetable oil manufacturer, it has transformed into a leading technology services and consulting company with a significant global presence. Employs over 230,000 people and operates in 65 countries.

Job Title :

Service Engineer Location : Bangalore and Hyderabad Experience : 5+ Years Job Type : Full time . Notice Period :

Immediate joiners to 30 Days

Key skills :

  • Support Oracle Demand Planning processes, including CTO forecasting and planning measure management
  • Collect data from Fusion and internal system, troubleshooting failures
  • Support supply planning processes like MPR and constrained / unconstrained planning
  • Utilize expertise in supply planning data models, REST APIs, and BIP reports to drive business outcomes
  • Lead E2E Planning Integrated Business Cycles
  • Resolve critical planning issues related to plan behavior, data gaps, Supply / demand reconciliation issues etc
  • Execute quarterly patching testing and validations
  • Receive, analyze, and prioritize support tickets related to Oracle Demand Planning Processes including CTO forecasting and planning measure management
  • Perform initial assessment of issues with data collection from Fusion, internal and external systems
  • Triage failures and route to appropriate support teams / On-calls
  • Document and categorize supply planning process like MRP and constrained / unconstrained planning
  • Identify severity and impact of problems related to supply planning data models, REST

APIs and BIP reports

  • Monitor & Coordinate support for E2E planning integrated Business Cycles
  • Manage incident tickets related to support E2E Oracle SCP
  • Track and prioritize quarterly patch testing needs Requirements :
  • 5+ experience with Oracle Demand, Supply Planning & Global Order Promising solutions
  • Strong understanding of supply chain planning concepts and methodologies
  • Proficiency in data collections and integration between systems
  • Knowledge of MRP and planning process
  • Experience with REST APIs and BIP reporting
  • Good Understanding of integrated planning business cycles
  • Strong troubleshooting and problem solving skills
  • Ability to manage quarterly patch testing processes
  • Excellent communication skills with both technical and business stakeholders Qualifications
  • Technical aptitude with data models, BIP and system integration(REST APIs)
  • Strong analytical and critical thinking abilities
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    Service Engineer • India