Guest Experience Lead

Job title : Assistant Cinema Manager

Job type : Full-time

Location : Kolkata, Malda, Burdwan & Habra

About SVF

SVF Entertainment is a leading Media and Entertainment company in East India, with 8 National Awards to its credit, and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music, and New Media.

Job Purpose :

As a Duty Manager, he will be responsible for managing day-to-day cinema operations, driving team performance, and upholding the highest standards of customer service. You’ll play a critical role in ensuring smooth execution across all departments during your shift while maintaining a safe, clean, and guest-friendly environment.

Key Responsibilities

• Oversee daily cinema operations, including box office, concession, and floor
• Ensure high standards of cleanliness, hygiene, and safety protocols
• Handle guest escalations promptly and professionally
• Monitor staff performance and provide regular coaching
• Support in planning rosters, managing inventory, and reporting daily sales
• Ensure timely opening and closing of the property
• Lead by example and foster a positive team culture

Qualifications