Programmer Analyst 3-IT

About Oracle Cloud Service Center

You will be joining the OCSC (Oracle Cloud Service Centre) as an SR0 (site reliability operator). Your job role will be helping Oracle ensure the availability of cloud services 24x7.365. You will leverage excellence in communication, technical / business analysis, problem solving and attention to detail to methodically resolve issues.

We are responsible for preventing customer impacting events and when incidents do impact customers, we are accountable for solving those issues quickly while working to ensure those issues do not happen again. We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized / Containerized infrastructure. As a member of the Oracle Cloud Service Centre team, you will be surrounded by willing to help individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.

OCSC Mission : Safeguard all SaaS services by preventing problems; and when problems do occur, solving them quickly and completely.

The Oracle Cloud Service Centre monitors and responds to Service Events that are impacting our SaaS customers' ability to use their services.

Career Level - IC3 Your Role / Opportunity :

An opportunity for Service Reliability Operator (SRO) who will ensure the availability and resiliency of our Cloud services 24x7x365. The ideal candidate will have a pulse on the Oracles SaaS services and be accountable for the troubleshooting and resolution of service issues.

Additionally, you will have the opportunity to create future automation and tooling that will allow us to continuously improve our service. Your role in driving improvements in availability, effort and velocity will delight our customers with and while reducing costs of Operations.

You will leverage excellence in communication, technical / business analysis, problem solving and attention to detail to methodically resolve issues.

What Youll Do :

• Technical Resolution of Service Issues
• Automation of day-on-day operation work.
• Troubleshooting : have a deep understanding of our services and dependencies in order to respond quickly and efficiently to major incidents and minimize service disruptions when they occur.
• Identify the processes which become bottlenecks in operations management and resolve them through process improvement, automation.
• Stay informed of new technologies, Innovate
• Ownership : understand internal team processes and ensure compliance with them.
• Administer production servers / services and test system health.
• Offer mitigation paths to accelerate the process of system recovery.
• Work with system monitoring and alerting tools to identify trouble sources.
• Execute defined SOPs to avoid or reduce event impact duration.
• Undertake Incident Command training and experience working on an on-call rotation.

Our Ideal Candidate :

As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer :

Oracle is an Equal Employment Opportunity Employer

Which includes being a United States Affirmative Action Employer.

Locations - BENGALURU, KARNATAKA, India