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Enterprise Client Success Manager

OrbitShift.AIBengaluru, Karnataka, India

15 days ago

Job description

Must be comfortable working late hours, as the main geographies are US & EU

About OrbitShift

OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA.

About the role

We’re looking for a rockstar Customer Success Manager looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, with prior customer success experience in B2B SaaS product startups for enterprise clients in US and Europe geographies. The CSM will work with the founders directly.

Responsibilities

Manage a portfolio of customer accounts & be responsible to drive higher product adoption and customer satisfaction
Onboard new customers & conduct tool trainings
End to end account management
Be the POC for any customer queries or concerns & maintain strong relationships with key stakeholders from customer companies
Own and improve customer satisfaction metrics & collect testimonials
Lead QBRs (Quarterly Business Reviews) and regular check-ins with clients to review product usage and satisfaction
Collect customer feedback to guide continuous product and service improvement
Work closely with Product team to document & improve product usage metrics
Lead implementation of customer success initiatives

Requirements

Bachelor’s or Master’s degree from a Tier 1 institute. MBA preferred.

2-8 years of relevant client-facing experience in Tier 2 consulting firms for US / Europe geographies

Excellent communications & presentation skills.

Customer-centric mindset & great attention to detail

Entrepreneurial mind-set to take initiatives and drive charge.

Why choose OrbitShift

We’re a lean team with a flat hierarchy

Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities

High ownership & transparency

Fast-tracked growth and career progression

You get to build for and sell to an international enterprise customer base

Hybrid work setup & flexible work hours

Competitive salary & equity

Health Insurance for employees & their families

Professional Development allowance for online courses

OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.

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Client Manager • Bengaluru, Karnataka, India