Must be comfortable working late hours, as the main geographies are US & EU
About OrbitShift
OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA.
About the role
We’re looking for a rockstar Customer Success Manager looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, with prior customer success experience in B2B SaaS product startups for enterprise clients in US and Europe geographies. The CSM will work with the founders directly.
Responsibilities
- Manage a portfolio of customer accounts & be responsible to drive higher product adoption and customer satisfaction
- Onboard new customers & conduct tool trainings
- End to end account management
- Be the POC for any customer queries or concerns & maintain strong relationships with key stakeholders from customer companies
- Own and improve customer satisfaction metrics & collect testimonials
- Lead QBRs (Quarterly Business Reviews) and regular check-ins with clients to review product usage and satisfaction
- Collect customer feedback to guide continuous product and service improvement
- Work closely with Product team to document & improve product usage metrics
- Lead implementation of customer success initiatives
Requirements
Bachelor’s or Master’s degree from a Tier 1 institute. MBA preferred.2-8 years of relevant client-facing experience in Tier 2 consulting firms for US / Europe geographiesExcellent communications & presentation skills.Customer-centric mindset & great attention to detailEntrepreneurial mind-set to take initiatives and drive charge.Why choose OrbitShift
We’re a lean team with a flat hierarchyNow is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunitiesHigh ownership & transparencyFast-tracked growth and career progressionYou get to build for and sell to an international enterprise customer baseHybrid work setup & flexible work hoursCompetitive salary & equityHealth Insurance for employees & their familiesProfessional Development allowance for online coursesOrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.