OCM Lead - Veeva Vault Platform

Job Summary :

We are looking for a seasoned Organizational Change Management (OCM) Lead with hands-on experience driving large-scale change initiatives in multi-site Veeva Vault deployments.

This role will focus on enhancing user engagement, maximizing readiness, and ensuring successful adoption across a global user base.

You will play a critical role in shaping the human experience of digital transformation, leveraging feedback loops, behavior change methodologies, and communication frameworks to deliver sustainable Responsibilities :

• Lead the global OCM strategy and execution for Veeva Vaultacross a 15,000+ user base.
• Design and drive user-centric change management plans including stakeholder assessments, readiness plans, training, and communications.
• Utilize Pulse Surveys and real-time feedback mechanisms to measure engagement, sentiment, and adoption rates.
• Collaborate with cross-functional teams including Business Process Owners, Quality, Regulatory, IT, and Training Leads.
• Implement and oversee a communications framework using email, town halls, newsletters, learning platforms, and other internal channels.
• Lead training design and delivery efforts aligned to adult learning principles and system workflows.
• Equip and empower end-users to adopt new ways of working through clear messaging, hands-on enablement, and continuous support.
• Champion change resilience and stakeholder alignment at all levels of the organization, including executive leadership.
• Monitor and report on change adoption KPIs and adjust strategies as needed for optimal Skills & Experience :
• 15+ years of experience in Organizational Change Management, with a strong focus on digital system deployments in regulated industries.
• Proven experience in Veeva Vault (QMS, LMS, DMS) multi-site implementations.
• Track record of managing change across a large user base (15,000+ users).
• Deep understanding of change impact assessments, stakeholder mapping, and behavioral adoption strategies.
• Experience driving human-centered design to increase user engagement and minimize resistance.
• Strong facilitation, presentation, and coaching skills to engage cross-level stakeholders.
• Skilled in developing and utilizing Pulse Surveys, user feedback mechanisms, and actionable insights.
• Knowledge of GxP, 21 CFR Part 11, ISO standards, and validation / compliance frameworks in the life sciences domain

ref : hirist.tech)