Senior Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our corporate business clients.We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

This role reports to a Team Coach. Our role is to ensure smooth and efficient travel management, balancing cost-effectiveness with high service standards

What You’ll Do

Advise and arrange travel for corporate business customers (both individuals and groups)

Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided

Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

Use positive telephone service techniques and act on special customer requests

Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

Passion for excellence in client service, including proactive anticipation of needs

Native GDS expertise (Sabre is Preferred)

Professional communication (written and verbal)

Attention to detail

Act with integrity, and look after personal traveler information

Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

Resolving customer issues quickly and independently / with supplier

Exposure to handle Ex India booking along with International region

Our team works on Hybrid Model (3 Days from Office and 2 days from Home). This role will be based in our office at Domlur, Bangalore. This role works in a schedule between 7 AM - 10 PM (It is a 9 hours shift)

Location

Bangalore, India

The #TeamGBT Experience

Work and life : Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!