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Business Operations Associate

Business Operations Associate

IndeeBengaluru, Karnataka, India
4 days ago
Job description

Responsibilities

Client Operations & Account Management

  • Take ownership of day-to-day operations for assigned enterprise accounts, ensuring smooth execution of all client deliverables.
  • Act as a primary point of contact for key clients, building strong, trust-based relationships and addressing needs in a timely, professional manner.
  • Gather, document, and track client requirements, enhancement requests, and delivery expectations; collaborate with relevant internal teams to ensure accurate execution as per defined processes.
  • Maintain well-organized and up-to-date records of client communications, project updates, and task progress using the designated tracking tools and platforms.
  • Oversee quality control for client assets and data, ensuring all materials meet specified standards before delivery.
  • Manage consistent communication with clients through calls, emails, and documentation, while also summarizing key discussion points and action items from meetings.

Email Campaign Management

  • Plan, build, and execute HTML email campaigns tailored to client and audience requirements. (Prior experience in HTML email creation is preferred and will be an advantage.)
  • Leverage internal tools and training resources to manage campaign workflows efficiently.

    • Cross-Functional Collaboration

  • Serve as a central coordinator between multiple internal teams to ensure alignment on priorities, timelines, and deliverables.
  • Monitor task progress and proactively address any delays or blockers to maintain delivery commitments.

    • Product Knowledge & Process Improvement

  • Stay informed about the latest features and updates to the Indee platform to better support clients and internal teams.
  • Identify recurring issues or bottlenecks in operational workflows and recommend enhancements to tools and processes to improve speed, consistency, and reliability.

    • Key Requirements

  • Excellent Communication : Strong written and verbal skills, with the ability to engage confidently with senior stakeholders at companies like Amazon, Paramount, and Netflix.
  • Technical Proficiency :
  • Advanced Excel skills for data analysis, reporting, and automation.
  • Familiarity with HTML email creation (preferred), image editing tools, CRM platforms, and Google Workspace.
  • High Attention to Detail : Precision in documentation, communication, and project execution is essential.
  • Flexible Work Hours : Primarily aligned with IST, with the ability to transition to PST hours when required, especially during peak periods from August to December, to ensure uninterrupted client support.

    • Qualifications

    Education : Bachelor's degree in any discipline

    Experience : 2–5 years in client servicing, business operations, or related functions

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    Associate Operation • Bengaluru, Karnataka, India