Senior Associate, CXBT Capability Team

As the earths most customercentric company Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated fulltime Senior Associate to join our Global Business Services Capability team Customer Experience & Business trends (CXBT) in Bangalore India. This role is ideal for a candidate looking for an experience with an exciting dynamic company.

Key job responsibilities

As a Senior Associate you will be responsible for providing timely and quality data collection / annotation for a variety of workflows. The tasks therefore will be repetitive in nature and will require the candidate to make quick decisions keeping in mind the provided guidelines. Your key responsibilities will include (but not limited to) the below :

Performing a wide range of data collection categorization validation annotation and data processing related tasks.

Meets business metrics and goals i.e. SLA production and quality targets

Using high level of judgement to determine / identify differentiated experiences and / or trends.

Partner with internal and external stakeholders on execution escalate operational issues draft SOPs.

Conduct trainings for the team whenever required to improve crossskilling and build more capabilities

Contribute and lead process improvement initiatives that impact overall efficiency / quality

Ensure high quality deliverable to the stakeholders via audit and validation

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers / brands employees investors streamers gamers).

Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and nontechnical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including : Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.

Bachelors degree

Speak write and read fluently in English

Speak write and read fluently in German

Experience with Microsoft Office products and applications

Experience with Intermediate level of Excel

Strong analytical skills including proficiency in Microsoft Excel

Previous work experience specially handling data recording and ML annotation

Interest in ecommerce and Generative AI solutions

Willingness to learn and passion for improving the overall customer experience

Selfstarter motivated and extremely organized

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Senior IC

Key Skills

React Native,Employee Evaluation,Stream and River Restoration,Office Experience,Automotive Diagnostics,Auto Restoration,Leadership Experience,Mentoring,Public Speaking,Supervising Experience,DynamoDB,Google Suite

Employment Type : Full-Time

Experience : years

Vacancy : 1