Salesforce Application Support Analyst

Greetings from QUESS Corp Limited!!!

ABOUT QUESS CORP LIMITED :

Established in 2007 and headquartered in Bengaluru, Quess is one of Indias largest private-sector employers and integrated business service providers. The company has a presence in over 64 locations across India, Southeast Asia, and North America, with a strength of 500,000+ employees.

We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back-office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc.

Our business strategy is aligned with our goal of creating a more productive workforce.

It includes training and skill development initiatives for better employability, helping job seekers find job opportunities easily, digitising workflows, and providing social security benefits to a wider employable population. Quess has been certified Great Place to Work thrice in a row in recognition of its culture that supports diversity, equal opportunity, and collaboration. Learn more about how we drive productivity and achieve success for our clients.

Job Description :

We are looking for a detail-oriented and proactive Salesforce Application Support Analyst to support our development team in validating and ensuring the quality of Salesforce solutions across multiple environments, including UAT. The ideal candidate will also provide Level 3 (L3) support, working closely with developers and stakeholders in an Agile environment.

Key Responsibilities :

• Design, develop, and execute test cases for Salesforce applications, including Apex, Visualforce, and Lightning components.
• Perform functional, regression, integration, and UAT testing across multiple environments.
• Collaborate with developers to understand new features and enhancements and validate them against business requirements.
• Support L3 issue resolution by reproducing issues, identifying root causes, and validating fixes.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Ensure traceability of test cases to requirements and maintain comprehensive test documentation.
• Work closely with business users during UAT to ensure solutions meet expectations and are ready for deployment.
• Contribute to continuous improvement of testing processes and tools.

Qualifications :

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