Rooms Division Supervisor

Responsibilities

• Reports adverse guest comments.
• Reports lost and damaged items.
• Reports and follow-up on repair and maintenance work.
• Conducts checks on works carried out by Contractors.
• Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
• Ensures function rooms and toilets are clean before commencement of function.
• Plans and schedules periodic works such as, carpet shampooing, and high dusting.
• Ensures scheduled periodic works are carried out.
• Liaises closely with Florists regarding floral arrangement in the hotel.
• Performs pre-setup for V.I.P. arrivals.
• Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.