Consultant Transition ( BPO & End to end Transition is Mandatory) Pune Location

The Services Transition Manager is responsible for managing the end-to-end transition of client business processes into the BPO delivery environment.

This includes planning execution and stabilization of transitions across finance HR customer service or other outsourced functions ensuring minimal disruption and full compliance with SLAs and contractual obligations.

Key Responsibilities : Lead the transition lifecycle from contract signature to steady-state operations.

Develop and manage transition plans timelines and resource allocations.

Coordinate with client stakeholders internal delivery teams and enabling functions (HR IT Facilities Compliance).

Conduct due diligence and process mapping to assess scope risks and readiness.

Define and track Service Acceptance Criteria (SAC) and ensure operational readiness.

Oversee knowledge transfer training and documentation handover.

Manage cutover planning hypercare and early life support (ELS).

Ensure compliance with governance risk and control frameworks.

Track and report on transition KPIs risks and mitigation plans.

Drive continuous improvement and lessons learned post-transition.

Support Pursuits from a transition standpoint support creation of transition plans for RFx processes Required Skills & Qualifications : Bachelors degree in Business Operations or related field.7 years of experience in BPO transitions project management or service delivery.

Strong understanding of BPO operating models SLAs and client onboarding.

Experience in transitioning F&A HR procurement or customer service processes.

Excellent stakeholder management and communication skills.

Proficient in tools like MS Project Excel Visio and collaboration platforms.

Certifications preferred : PMP PRINCE2 ITIL Six Sigma.

Desirable Attributes : Experience with global transitions across multiple geographies.

Familiarity with shared services and GIC (Global In-house Center) models.

Strong analytical and problem-solving skills.

Ability to work in a fast-paced matrixed environment.

Qualifications :

Bachelors Degree Masters degree

Remote Work : No

Employment Type : Full-time

Key Skills

Bootstrap,CSS,Front-End Development,HTML5,React,Redux,Node.js,Angular,Less,JavaScript,backbone.js,Sass

Experience : years

Vacancy : 1