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Progenesis - Financial Counselor

Progenesis - Financial Counselor

PROGENESIS IVF PRIVATE LIMITEDNagpur, India
11 days ago
Job description

Role Overview :

As a Financial Counsellor, you will be responsible for counselling patients on IVF treatment plans, managing center-level operations, ensuring adherence to clinical protocols, and overseeing the financial processes related to patient services.

Key Responsibilities :

Financial Counselling & Conversion :

  • Counsel patients and family members about IVF treatment options and related packages.
  • Clearly explain financial aspects, pricing structures, and EMI plans.
  • Drive patient conversions by explaining treatment value and outcomes.
  • Handle all consents and document explanations related to financial agreements.

Center Operations & Administration :

  • Oversee day-to-day clinical and administrative operations at the centre.
  • Ensure all activities adhere to SOPs, compliance standards, and clinic quality benchmarks.
  • Monitor front office, support staff, counsellors, and tele-sales teams.
  • Coordinate with doctors, lab, and nursing teams to ensure seamless patient experiences.
  • Manage centre expenses, billing, inventory, and ensure cost-effective operations.
  • Team Supervision & Training :

  • Lead and mentor the counselling, front office, and financial support team.
  • Conduct regular performance reviews, team huddles, and training sessions.
  • Ensure proper documentation, timely reporting, and feedback handling.
  • Reporting & Analysis :

  • Track patient inflow, conversions, revenue performance, and centre targets.
  • Generate and submit daily / weekly / monthly operational and financial reports to management.
  • Preferred Skills :

  • Strong interpersonal and communication skills.
  • Patient-centric attitude with emotional intelligence.
  • Proven leadership and team management ability.
  • Good understanding of fertility treatment workflows and financial structuring.
  • Proficient in using MS Office, CRM tools, and EMR software
  • ref : iimjobs.com)

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