Role Overview :
As a Financial Counsellor, you will be responsible for counselling patients on IVF treatment plans, managing center-level operations, ensuring adherence to clinical protocols, and overseeing the financial processes related to patient services.
Key Responsibilities :
Financial Counselling & Conversion :
- Counsel patients and family members about IVF treatment options and related packages.
- Clearly explain financial aspects, pricing structures, and EMI plans.
- Drive patient conversions by explaining treatment value and outcomes.
- Handle all consents and document explanations related to financial agreements.
Center Operations & Administration :
Oversee day-to-day clinical and administrative operations at the centre.Ensure all activities adhere to SOPs, compliance standards, and clinic quality benchmarks.Monitor front office, support staff, counsellors, and tele-sales teams.Coordinate with doctors, lab, and nursing teams to ensure seamless patient experiences.Manage centre expenses, billing, inventory, and ensure cost-effective operations.Team Supervision & Training :
Lead and mentor the counselling, front office, and financial support team.Conduct regular performance reviews, team huddles, and training sessions.Ensure proper documentation, timely reporting, and feedback handling.Reporting & Analysis :
Track patient inflow, conversions, revenue performance, and centre targets.Generate and submit daily / weekly / monthly operational and financial reports to management.Preferred Skills :
Strong interpersonal and communication skills.Patient-centric attitude with emotional intelligence.Proven leadership and team management ability.Good understanding of fertility treatment workflows and financial structuring.Proficient in using MS Office, CRM tools, and EMR softwareref : iimjobs.com)