Sales Coordinator

Job Description

Sales Coordinator – Existing Customers

Location : Aurangabad, India | Work Mode : On-site

Job Profile

Title : Sales Coordinator – Existing Customers

Location : Aurangabad, Maharashtra

Department : Sales – Existing Customers

Reporting To : Sales Head

Key Responsibilities

Act as the primary point of contact for existing customers only , managing their day-to-day inquiries and coordination needs.

Follow up on reorders, pending quotations, and repeat requirements across 500+ active accounts.

Prioritize communication with high-value clients (Golden Accounts) and maintain consistent engagement.

Coordinate internally with Production, Quality, Design, and Dispatch teams to ensure timely order execution.

Ensure accurate data entry and tracking using CRM software; maintain updated customer history and interaction records.

Monitor order status and proactively alert the team and customers of any potential delays or deviations.

Assist in preparing customer-specific reports, reorder forecasts, and feedback loops.

Leverage ChatGPT or similar tools for drafting professional communication, extracting insights, and improving productivity.

Handle post-sales coordination for calibration schedules, AMC renewals, and other customer lifecycle touchpoints.

Support the Sales Head with customer data organization, call summaries, and retention initiatives.

Requirements

Job Requirements

Bachelor's degree in any field (Commerce / Science / Engineering preferred).

1–3 years of experience in a sales support, client coordination, or customer-facing role in a B2B environment.

Female candidates only are eligible for this position.

Proficiency in using CRM software and modern productivity tools.

Familiarity with ChatGPT or generative AI tools for communication and task automation is mandatory.

Desired Skills and Attributes

Excellent verbal and written communication skills in English and Hindi.

Highly organized, with a strong ability to prioritise and multitask.

Customer-centric mindset with patience, empathy, and attention to detail.

Ability to maintain follow-up discipline and keep customer records accurately updated.

Comfortable collaborating across departments in a structured, process-driven setup.

Other Expectations

Commitment to deliver excellence in customer relationship retention .

Willingness to learn and adapt to new tools and methods.

Proactive in solving customer coordination challenges.

Benefits

Competitive salary based on skills and experience.

Role-specific training and mentoring to build communication, coordination, and technical fluency.

Exposure to working with a high-performing sales and production ecosystem.

Growth opportunities in a well-established and internationally growing company.

Supportive and professional work culture focused on performance, care, and collaboration.

Requirements

Proficient in MS Office Suite (Excel, PowerPoint, Word) and Google Workspace Strong command of written and spoken English High attention to detail and strong organizational skills Ability to multitask and prioritise under pressure Discretion, professionalism, and ownership mindset Excellent interpersonal and coordination skills Comfortable working closely with senior leadership Proactive problem-solver with business acumen Familiarity with using tools like ChatGPT or modern productivity apps is a plus