Head of Customer and Family ExperienceGlobal Schools Group • Noida, Republic Of India, IN
Head of Customer and Family Experience
Global Schools Group • Noida, Republic Of India, IN
13 days ago
Job descriptionTrack withdrawals along with action plan to reduce at each campus Create and develop parent engagement activities to create positive impact and help in retention Responsible for managing the day-to-day parent queries / requests / complaints of each campus in order to provide timely and accurate resolution on parent inquiries. Track parent support tools (i.E., CRM systems, helpdesk system), ensuring proper use and optimization. Build and sustain a rich base of knowledge and parent self-help resources. Parent satisfaction and issue resolution Serve as an escalation point for complex or high priority parent issues, ensuring quick and effective resolution. Analyze Parent feedback and improve for better parent experience. Track parent satisfaction metrics like CSAT and NPS, and always aim to get better based on your parents' feedback. Use parent interaction feedbacks to provide insight into shaping product development and business strategies. Produce and deliver regular parent-facing support performance, trend, KPI reports to senior management. Use data and analytics to analyze parent withdrawal behavior trends, efficiencies and service gaps. Publish Daily / Weekly / Monthly Dashboards Bachelor's degree in any stream. Master's degree (MBA) is preferred but not mandatory. Minimum 8-10 years of experience in parent / customer support, with at least 3 years in a managerial / lead role. Experience in the education, ecommerce or service industry preferred. Proven track record of leading high-performing teams and managing large-scale parent support operations. Strong leadership and people management skills. Excellent communication and interpersonal skills. Proficient in parent support ticketing software (e.G., Zendesk, Salesforce, etc.). Analytical and data-driven approach to problem-solving. Ability to work under pressure and handle complex parent issues.
Job Summary :
Will lead and manage the support team at campuses. Will manage the parent support team, set up processes to handle parent inquiries in the most efficient way possible and work with other functions to optimize support services for students and parents.
Key Responsibilities :
Leadership & Team Management :
- Manage, coach and lead the Parent support team to deliver their best performance.
- Train, develop and coach new team members to get started
- Create a clear path for the team to share goals and KPIs, while staying on top of performance.
- Create positive moral with your team by doing team work.
Parent Support and Engagement Activity :
Reporting & Analytics :
Qualifications : Education :
Experience :
Skills :
Create a job alert for this search
Head Customer Experience • Noida, Republic Of India, IN
Related jobs
Head of Sales
Aviate • Ghaziabad, IN
At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show more
Last updated: 30+ days ago • Promoted
Head of PCS Sales
Sineng Electric • Ghaziabad, IN
Focus on new business generation.Target accounts that are strategically important to the company’s market segment specific growth.
Establish relationships with large and strategically important cust...Show more
Last updated: 3 days ago • Promoted
Regional Head
GrayQuest • Delhi, India, India
As a part of the Business team, you will be at the forefront of GrayQuest’s growth in your.Drive the acquisition of educational institutions (K-12 schools,.
Set up and own the sales process in your ...Show more
Last updated: 20 days ago • Promoted
People & Culture Specialist
KodeKloud • Ghaziabad, IN
People & Culture Specialist / Senior Specialist.We’re an EdTech SaaS company dedicated to transforming the way businesses upskill their teams in DevOps, Cloud Computing, and IT by offering hands-on,...Show more
Last updated: 11 days ago • Promoted
Customer Experience Manager
ZARA • Delhi, India, India
Being a CEM, the roles and responsibilities are : .To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct ...Show more
Last updated: 30+ days ago • Promoted
Head of Research
Flexi Roundtables : Top 1% Leaders • Ghaziabad, IN
Build a research engine to publish industry papers, GCC insights, leadership frameworks and data-driven reports.Produce whitepapers, leadership insights, talent reports, GCC deep-dives.Build resear...Show more
Last updated: 3 days ago • Promoted
Head of New Product Development (NPD)
Blue Signal Search • Ghaziabad, IN
Head of New Product Development (NPD).Nationwide (Remote – with up to 50% international travel).Fluency in English is essential for collaboration across our global teams.
Aesthetic Medicine, Consume...Show more
Last updated: 30+ days ago • Promoted
Head of Product and Technology
GreenTree Advisory Services Pvt Ltd • Delhi, India, India
A high-growth consumer brand is looking for a.This role owns product strategy, engineering delivery, and tech-led business growth.
Digital Commerce (website / app), marketplace integrations, ERP, OMS,...Show more
Last updated: 16 days ago • Promoted
Branch Head
Vidyamandir Classes • Greater Delhi Area, India
Require taking full control of the allotted center (Sales and Marketing) in terms of School outreach, lead collection, calling, admission.
Require to be the single point of contact between the Centr...Show more
Last updated: 7 days ago • Promoted
Head of Sponsorship Sales & Events Middle-East (Mandatory Experience Required in Media and Advertising)
Corp Crunch • Ghaziabad, IN
India (Experience in the UAE market is mandatory).Mandatory experience in Media & Advertising.We are seeking a dynamic, well-networked, and results-driven Head of Sponsorship Sales & Events to lead...Show more
Last updated: 5 days ago • Promoted
Head of Nutrition
Early.fit • Delhi, India, India
Earlyfit is a doctor-led, tech-enabled weight loss program built around GLP-1 medications like Wegovy and Mounjaro.We combine prescription care, nutrition, and lifestyle support with smart integrat...Show more
Last updated: 6 days ago • Promoted
Head of Engineering
Recro • Delhi, India, India
The candidate will be responsible for building world-class maps, navigation, and traffic intelligence platforms, ensuring accuracy, scalability, and low-latency performance.The role requires deep t...Show more
Last updated: 26 days ago • Promoted
Placements Head Non EB
Smart Moves Consultants • New Delhi, Delhi, India
Lead and oversee placement operations across multiple corporates, ensuring seamless delivery of services.Manage and guide a team of placement managers / executives, ensuring timely execution of RFQs,...Show more
Last updated: 30+ days ago • Promoted
Head of Institutional Sales
Novo Insure • Delhi, India, India
Novo Insurance Broking Services.Novo Insurance Broking Services is a leading insurance and risk-advisory firm offering end-to-end insurance solutions across corporate, institutional, and retail seg...Show more
Last updated: 8 days ago • Promoted
Head of Technical Services
SOFAR • Delhi, India, India
Established in 2013 in China, SOFARSOLAR owns around 2000 employees globally and more than 10 subsidiaries in Germany, Poland, Netherlands, UK, Australia, India, Italy, Brazil, Singapore, Japan etc...Show more
Last updated: 30+ days ago • Promoted
Platform Head– Innovation
Wadhwani Foundation • New Delhi, Delhi, India
Platform Head– Innovation to Translation Support and Grant Management.Wadhwani Innovation Network (WIN).Wadhwani Foundation is a global, technology-driven not-for-profit committed to accelerating j...Show more
Last updated: 20 days ago • Promoted
Regional Head - Corporate Sales (Prime Brokers)
Magma General Insurance Limited • New Delhi, Delhi, India
Achieve the corporate sales and broking budget allocated to the Region.Achieve line wise target allocated to the Region.Activate brokers in the Region and building up relationships in the domain.Ta...Show more
Last updated: 4 days ago • Promoted
Head of Digital Transformation & Application Support
WAISL Limited • Delhi, India, India
Head Digital Transformation & Application Support.A unique leadership role to enable and drive Digital Transformation and Innovation in the Aviation.
Opportunity to help develop and build best in cl...Show more
Last updated: 3 days ago • Promoted