Information Technology Support Team Lead

Job Opportunity : IT Support Team Lead Location : Hyderabad, India Employment Type : Full-Time Experience : 6-7 years

Company Overview :

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview : We are seeking a highly motivated and technically skilled IT Support Team Lead to oversee and support our IT operations. The ideal candidate will have solid hands-on experience in Desktop Support, AV / VC technologies, Server Administration, and Networking, and a strong background in managing and mentoring technical teams.

This role demands a self-starter who is results-driven, detail-oriented, and thrives in dynamic environments. You will be the go-to person for technical escalations, while also leading a team to deliver consistent and high-quality IT services.

Key Responsibilities

Lead the IT support team, providing technical guidance and day-to-day direction to ensure service quality and efficiency. Deliver end-to-end support for desktop / laptop environments, including hardware setup, software installations, troubleshooting, and peripheral management. Oversee and support Audio / Visual and Video Conferencing systems for internal and external meetings. Handle server-related tasks including setup, configuration, routine maintenance, patching, and troubleshooting for Windows / Linux servers, Active Directory, and file / print servers. Provide Level 2 / 3 support for network infrastructure, including routers, switches, firewalls, and load balancers. Ensure smooth operation and security of networking protocols (TCP / IP, DNS, DHCP, VPN, OSPF, BGP). Perform physical and logical network layer support for LAN / WAN environments and wireless access points. Coordinate smart hands support for both network and server infrastructure across local and remote sites. Manage onboarding processes : preparing IT assets, provisioning user accounts, and configuring access to necessary tools and systems. Collaborate with other departments and vendors on system upgrades, migrations, and technical projects. Document all procedures, network diagrams, and incident reports for knowledge base and compliance

Key Skills

Desktop support (Windows, macOS, productivity apps) AV / VC platforms (Zoom, Teams, Webex) Server administration (Windows Server, AD, Group Policy, file / print services) Networking (TCP / IP, DNS, DHCP, VPNs, OSPF, BGP) Hands-on experience with L2 / L3 networking devices (Cisco, Fortinet, Palo Alto, etc.) Strong understanding of firewalls, load balancers, and wireless networks. Excellent problem-solving skills and a strong customer service mindset. Experience with ITSM / ticketing platforms (e.g., ServiceNow, Jira, Zendesk).

Why AVASO Technology?

Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply :

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to gauri.kaushik@avasotech.com or Taleads@avasotech.com.

AVASO Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.