2818-Lead Data Ops

Customer Success at Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

We are seeking a proactive and results-driven Lead – Data Ops to drive operational efficiency, support cross-functional alignment, and ensure transparent communication of key metrics across the organization. The ideal candidate will be responsible for adopting new product features, ensuring support needs are translated into actionable product improvements, and developing performance indicators to track the health and efficiency of operations.

Proficiency in SQL, Power BI, and Excel-based reporting is essential.

Requirements

A Day in the Life

• Collaborate with the Product team to adopt newly released efficiencies aimed at improving unit economics and process optimization.
• Liaise with the Platform team to document and share support requirements. Ensure they are incorporated in Product Requirement Documents (PRDs) and prioritized based on business impact.
• Own the end-to-end communication and reporting of OKRs and other key operational metrics to leadership, ensuring transparency and accountability.
• Track progress and follow up with Data Ops Managers to ensure timely updates, alignment, and delivery of key objectives.
• Drive a culture of ownership and collaboration across teams to ensure commitments are delivered with quality and within timelines.
• Define and develop KPIs to measure the efficiency and effectiveness of operational programs, and use data insights to inform improvements.
• Identify opportunities for improving operational processes and implement incremental changes to enhance performance tracking and team efficiency.
• Utilize SQL for querying and analyzing operational datasets; proficiency with Power BI for creating dashboards and visual reports.

What You Need

Benefits

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer :

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com .

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