Oracle CX Cloud Consultant

Job Title : Oracle CX Cloud Consultant

Location : Gurgaon or Remote

Job Type : Full-time

Experience : 3–8years

Industry : Information Technology & Services

Company : Virtuos Digital Limited

Website : Overview :

Virtuos is seeking an experienced Oracle CX Cloud Consultant to join our high-impact consulting team. In this role, you will work on transformative SaaS and PaaS implementations to modernize and optimize customer engagement for global clients. Your deep expertise in Oracle CX Sales and B2B Service Cloud will be critical in building scalable, intelligent, and highly customized customer experience solutions.

You’ll collaborate with architects, project managers, and client stakeholders to design, configure, and deliver impactful solutions, ensuring adherence to Oracle’s best practices and methodologies.

Key Responsibilities :

1. Solution Design & Development

Develop innovative solutions for Oracle CX Cloud implementations.

Analyze business requirements to align Oracle CX applications with client objectives.

Lead end-to-end design of technical and functional components, including integrations and customizations.

2. Implementation & Configuration

Configure and test Oracle CX Sales & B2B Service Cloud, VBCS, VBS, and OIC platforms.

Conduct demonstrations and client workshops to present solutions effectively.

3. Documentation & Quality Assurance

Produce comprehensive documentation on solutions, integrations, and migration strategies.

Ensure compliance with Oracle Cloud security and development protocols.

4. Mentorship & Knowledge Sharing

Mentor junior consultants on best practices and solution delivery.

Promote continuous learning through shared knowledge and collaboration.

Required Qualifications :

Education : Bachelor’s degree in Computer Science, Engineering, or a related field.

Experience : 3–8 years of relevant work experience, with at least 3 years in Oracle CX consulting.

Certifications : Oracle certifications in CX Cloud (preferred but not mandatory).

Technical Skills & Expertise :

Strong functional and technical understanding of :

Oracle CX Sales

Oracle B2B Service Cloud

Oracle Integration Cloud (OIC)

Visual Builder Cloud Services (VBCS) / Studio (VBS)

Proficient in :

Groovy scripting, workflows, triggers, alerts, OTBI analytics

Web development using HTML, CSS, JavaScript (React is a plus)

Integration technologies (SOAP, REST, JSON, XML, XSLT, etc.) ○ Oracle PaaS components and tools (GIT, JIRA, shell scripting)

Preferred Skills :

Experience with global clients and multi-time-zone project delivery.

Prior experience with CRM tools like Oracle Siebel, Oracle B2C Service Cloud, Salesforce, or Microsoft Dynamics.

Strong interpersonal and communication skills—verbal and written.

Demonstrated leadership, adaptability, and ability to work in fast-paced environments.

Passion for continuous learning and emerging technologies.

Strong problem-solving and architectural design skills.

Company Profile :

Virtuos is the next generation Experience Consultancy transforming businesses across Customer

Experience (CX) space in alliance with the world leaders such as Oracle, Creatio, Agiloft, Qualtrics and Microsoft. Founded by the Virtuoso Teams in 2008, the Company delivers information-driven business solutions to achieve its customers' strategic objectives. At Virtuos, we help our customers innovate their businesses to achieve extraordinary results from their very own customer relationships, business operations and technology investments.

As a trusted advisor to our customers, Virtuos partners with the very best talent to plan and execute cutting edge solutions to the growing organizations by blending our know-how of the business of technology and our thought leadership in delivering high impact performance. Virtuos has a broad range of marketing and technology capabilities led by experienced Virtuoso professionals drawn from diverse domains. Our Virtuoso Teams attempt to surprise customers by stretching their expectations and appeal to the sophisticated — This is our Customer @ heart Philosophy.

Virtuos has four Fractal Businesses under its “Consultare” Division namely VAVES— The

Customer Experience & Digital Transformation Consulting Services; VIVACIS— The Digital

• Automation @ the speed of Thought by leveraging LowCode NoCode Technologies;

VERACIS—Modern Customer Management Services using its CXDesk Continuous CX

Platform; and VEDAM—The Digital Marketing Practice coupled with Digital Commerce and Branding Services.

For more information visit us at