Job descriptionImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers' issues and follow problems through to resolutionSet a clear mission and deploy strategies focused on that missionDevelop service procedures, policies, and standardsKeep accurate records and document customer service actions and discussionsAnalyze statistics and compile accurate reportsRecruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilize assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities