Job description :
- You will serve as the primary point of contact for customers, providing support, answering inquiries, and guiding them through the sales process
- Your role is critical in ensuring customer satisfaction and driving revenue growth
Key Responsibilities :
Customer Support : Customer Assistance-Provide exceptional support to customers, addressing inquiries, resolving issues, and offering solutions to their problemsProduct / Service Knowledge : Develop in-depth knowledge of the company's products or services to effectively assist customers and provide informationOrder Processing : Manage order inquiries, process orders, and coordinate deliveries or servicesComplaint Resolution : Address and resolve customer complaints, escalating issues when necessary to ensure swift resolutionTechnical Support : Provide technical assistance or troubleshooting guidance for customers encountering product or service issuesSales : Lead Management : Follow up on leads, engage with potential customers, and guide them through the sales processSales Presentations : Deliver compelling sales presentations and product demonstrations to potential customersQuote and Proposal Generation : Prepare and present quotes, proposals, and contract terms to potential customersCross-selling and Upselling : Identify opportunities to cross-sell or upsell additional products or services based on customer needsSales Targets : Meet or exceed sales targets and quotas set by the organizationRelationship Building : Build and maintain strong customer relationships to encourage repeat business and customer loyaltySales Reporting : Provide regular sales reports and updates to management on sales activities and customer interactionsSkills Required
Customer Support, Order Processing, Sales Presentations, proposal generation