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Sales & Customer Supports Professional
Sales & Customer Supports ProfessionalConfidential • Gurgaon / Gurugram
Sales & Customer Supports Professional

Sales & Customer Supports Professional

Confidential • Gurgaon / Gurugram
11 days ago
Job description

Job description :

  • You will serve as the primary point of contact for customers, providing support, answering inquiries, and guiding them through the sales process
  • Your role is critical in ensuring customer satisfaction and driving revenue growth

Key Responsibilities :

  • Customer Support : Customer Assistance-Provide exceptional support to customers, addressing inquiries, resolving issues, and offering solutions to their problems
  • Product / Service Knowledge : Develop in-depth knowledge of the company's products or services to effectively assist customers and provide information
  • Order Processing : Manage order inquiries, process orders, and coordinate deliveries or services
  • Complaint Resolution : Address and resolve customer complaints, escalating issues when necessary to ensure swift resolution
  • Technical Support : Provide technical assistance or troubleshooting guidance for customers encountering product or service issues
  • Sales : Lead Management : Follow up on leads, engage with potential customers, and guide them through the sales process
  • Sales Presentations : Deliver compelling sales presentations and product demonstrations to potential customers
  • Quote and Proposal Generation : Prepare and present quotes, proposals, and contract terms to potential customers
  • Cross-selling and Upselling : Identify opportunities to cross-sell or upsell additional products or services based on customer needs
  • Sales Targets : Meet or exceed sales targets and quotas set by the organization
  • Relationship Building : Build and maintain strong customer relationships to encourage repeat business and customer loyalty
  • Sales Reporting : Provide regular sales reports and updates to management on sales activities and customer interactions
  • Skills Required

    Customer Support, Order Processing, Sales Presentations, proposal generation

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    Customer Support • Gurgaon / Gurugram

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