Principal Consultant _MSD 365 Dual Write

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant _MSD 365 Dual Write

In this role we are seeking a highly experienced and hands-on Microsoft Dynamics 365 expert with deep expertise in Dual Write (F&O + CE integration) and extensive exposure to administration, monitoring, and environment management. The ideal candidate will work closely with both technical and functional teams to ensure seamless data synchronization, platform governance, and performance optimization across integrated Dynamics 365 apps.

Key Responsibilities :

• Design, implement, and support Dual Write integrations between Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE).
• Administer and manage Dataverse, Lifecycle Services (LCS), and Power Platform environments.
• Monitor and troubleshoot Dual Write sync issues, entity mapping problems, and data flow inconsistencies.
• Drive ALM (Application Lifecycle Management) across environments for both CE and F&O.
• Manage user roles, security configurations, and access provisioning across integrated environments.
• Collaborate with business and functional teams to ensure alignment of Dual Write with business processes.
• Maintain platform health and proactively manage service updates, environment refreshes, backups, and DLP compliance.
• Provide support for performance tuning, integrations, telemetry, and diagnostics across apps.
• Document admin activities, standard operating procedures, and configuration baselines

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills