Help Desk Support Specialist (German Speaking)

Job Overview :

We are looking for a German-speaking Help Desk Support Specialist to provide first-level IT support for global users. This role involves resolving technical issues over voice calls, emails, and chats, mainly in German and English .

Key Responsibilities :

• Answer IT support queries via voice, email, and chat in German and English .
• Help users with password resets, Windows issues, file access, and internet problems .
• Escalate complex issues to the next support level when needed.
• Provide clear and friendly support , even to non-technical users.
• Record issues and solutions in the ticketing system and create support documents.
• Follow IT policies on data protection and password management.
• Work closely with the IT team to improve support processes.

Requirements :