Job Summary
Synechron is seeking a highly experienced Senior Murex Batch Support Engineer to join our support team. This role is critical in ensuring the stability and efficiency of Murex-based batch processes, particularly during end-of-day (EOD) operations. The incumbent will provide second and third-line technical support, troubleshoot complex issues, and oversee batch processing activities in a dynamic, high-pressure financial environment. Your expertise in Murex, SQL, Unix scripting, and support operations will directly contribute to operational excellence, system reliability, and timely financial reporting.
Software Requirements
Required Skills :
- Extensive experience supporting Murex (version 3.1 or higher) in production environments
- Strong SQL skills for data analysis, issue diagnosis, and validation
- Proficiency in Unix / Linux operating systems and shell scripting (Bash / sh)
- Experience managing EOD batch processes , ensuring job success and resolving failures
- Use of ServiceNow , JIRA , or similar incident management tools
Preferred Skills :
Knowledge of cloud deployment environments (AWS, Azure)Additional scripting skills in Python or PerlFamiliarity with batch monitoring tools and infrastructure automationOverall Responsibilities
Monitor and manage Murex EOD batch processes , ensuring they execute successfully within scheduled windowsProvide second and third-line support for production incidents, performing root cause analysis and implementing solutionsTroubleshoot batch process failures by analyzing logs, database queries, and system metricsCollaborate with technical and business teams to coordinate problem resolution and optimize workflowsAssist with deploying patches, upgrades, and system configuration changesDocument procedures, incident reports, and lessons learned to improve support effectivenessEscalate issues effectively, ensuring timely resolution and clear stakeholder communicationSupport ongoing system improvements, automation, and process optimization effortsMaintain support documentation and participate in shift rotations in a 24x5 / 24x7 environmentStrategic objectives :
Minimize batch failures and enhance process stabilityIncrease automation to reduce manual interventionEnsure reliable and timely processing aligned with business deadlinesPerformance outcomes :
High success rate of batch processes with minimal unplanned downtimeRapid resolution of incidents with minimal business impactClear documentation and proactive stakeholder communicationTechnical Skills (By Category)
Application & Batch Processing (Essential) :
Extensive support experience of Murex batch workflows, especially EOD jobsShell scripting (Bash / sh) for automation and troubleshootingSQL for query writing, data validation, and issue analysisInfrastructure & Monitoring (Essential) :
Working knowledge of Unix / Linux environments supporting MurexFamiliarity with batch scheduling and monitoring toolsIncident & Change Management (Essential) :
Proficiency with ServiceNow , JIRA , or similar tools for ticketing and incident trackingAdvanced & Cloud Support (Preferred) :
Basic understanding of cloud environments and deployment modelsExperience with additional scripting languages such as Python or PerlExperience Requirements
A minimum of 5+ years supporting Murex batch operations in a production environmentProven ability to troubleshoot and resolve batch failures, especially during EOD cyclesExperience supporting support models such as 24x5 or 24x7Financial services experience, especially within trading, settlement, or risk domains, is advantageousAlternative pathways :
Candidates with extensive Unix / Linux scripting expertise and demonstrated operational support capabilities may be consideredDay-to-Day Activities
Monitor batch dashboards, logs, and alerts to ensure successful job completionsTroubleshoot and resolve batch failures through log analysis and database inquiriesCollaborate with infrastructure and development teams for issue resolution and process improvementsAutomate manual tasks and optimize batch workflowsLead incident escalations, communicate updates, and coordinate resolution effortsDocument troubleshooting steps, resolutions, and process modificationsSupport system upgrades and patches with minimal disruptionParticipate actively in shift handovers, incident reviews, and continuous process optimizationQualifications
Bachelor’s degree in Computer Science , Information Technology , or related disciplineOver 5 years of experience supporting Murex batch operations in a production settingDeep understanding of Murex architecture, infrastructure, and batch execution workflowsStrong scripting skills in Shell and SQLPrior experience in high-pressure support environments, with attention to accuracy, timeliness, and customer serviceWillingness to work in shifts, including nights, weekends, and holidays as requiredProfessional Competencies
Strong analytical and troubleshooting skills for resolving complex technical issuesEffective communication skills to coordinate with technical teams and stakeholdersLeadership qualities to support team activities and incident escalationsAbility to prioritize, multitask, and work independently in a fast-paced environmentResilience, adaptability, and willingness to learn new technologies and processesCommitment to continuous improvement and operational excellenceDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
