IT Support Technician Job Details | singlebuoy

IT Support Technician

Req Id : 17913

Job Family : IT Operations Management

Location : Bangalore, IN, 560071

Additional Location : Description :

Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshores True. Blue. Transition - shaping the future of energy, and beyond.

About Us :

SBM Offshore is the worlds deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core : continuing to advance the decarbonization of traditional energy production. While Pioneering More : helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.

To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to :

• Liaise, work together with, and advise your IT colleagues across different sites and disciplines.
• Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises.
• Preparing materials related to day-to-day work to share among the teams to improve quality of support.
• Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.
• Follow Incident Management Procedures and ITSM Procedures.
• Ensure the customer is properly and timely informed on the status of their Request or Incident.
• Provide accurate and detailed information when escalating to the next support level.
• Communicate / escalate in timely manner recurring issues and problems to Support Manager.

Job requirements :

Academic : Any Graduate, preferred IT / Computer related discipline.

Experience :

Minimum 3 years experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools.

SW or tools : Certifications on Microsoft and Cisco products.

Behaviours & Inter-personal skills - Key points :

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (the Company). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.