Lead / Sr Lead Software - L4 Engineer (Storage)

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

As a Lead / Sr. Lead Software - L4 Engineer , you’ll be the final escalation point for the most complex and critical issues affecting enterprise and hyperscale environments. This hands-on role is ideal for a deep technical expert who thrives under pressure and has a passion for solving distributed system challenges at scale.

You’ll collaborate with other engineers, Product Management, and Field teams to drive root cause resolutions, define architectural best practices, and continuously improve product resiliency. Leveraging AI tools and automation, you’ll reduce time-to-resolution, streamline diagnostics, and elevate the support experience for strategic customers.

Key Responsibilities Technical Expertise & Escalation Leadership

• Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies.
• Act as the technical expert for Infinia. Helping our customers get the most value out of Infinia.
• Build tooling to improve TTR. Write code fixes and enhancements to improve Infinia.
• Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.

Product Knowledge & Value Creation

Customer Engagement & Business Enablement

Required Qualifications

Preferred Qualifications

This position requires participation in an on-call rotation to provide after-hours support as needed.