Learning & Development Manager

v  Develops

implements strategies for hotel / departments

v  Monitors

status regularly and adjusts strategies as appropriate

v  Develops

implements training plans which are aligned with hotel’s business

strategies

v  Analyses guest

feedback results frequently and identifies trends

v  Conducts brand

service training / refresher sessions

v  Partners

with HODs / Departmental Trainers to develop strategies for keeping Yes I Can!

alive within the respective functions.

v  Provides all

new employees with a comprehensive induction program as part of the First 30

Days with Brand program to enable them to be orientated and efficiently

productive from commencement

v  Conducts soft

skills training and follows-up with participants to assess utilisation of new

skills.

v  Ensures that

employees attend all compliance training as scheduled; maintains and reviews

tracking system regularly

v  Gives

personal attention, takes personal responsibility and uses teamwork when

providing guest service

v  Listens,

apologizes with empathy, finds a solution and follows through when resolving

guest problems

v  Provides Yes

I Can! genuine hospitality and teamwork on an ongoing basis

v  Assumes the

responsibility to notice when the guest is not satisfied and uses their best

judgment as to when it is appropriate to use the 100% Guest Satisfaction

v   Performs

other duties required to provide the service brand behavior and genuine

hospitality

Keeps

immediate Supervisor promptly and fully informed of all problems or unusual

matters of significance

Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objective of

this position

Maintains a

favourable working relationship with all other hotel employees to foster and

promote a co-operative and harmonious working environment

At all times

projects a favourable image of the hotel to the public

REQUIREMENTS

Minimum of three

years’ progressive operations / functional experience at managerial level.

Bachelors

degree preferred, certificate in related field required

An effective

departmental Trainer

Collaborate

effectively with other hotel employees and managers to ensure teamwork

Able to

effectively conduct learning and development activities

Experience in

managing brand standards

Able to collaborate

effectively with hotel employees and HODs / managers to ensure teamwork

Strong

verbal / written communication skills and interpersonal effectiveness

Pleasant

personality