v Develops
implements strategies for hotel / departments
v Monitors
status regularly and adjusts strategies as appropriate
v Develops
implements training plans which are aligned with hotel’s business
strategies
v Analyses guest
feedback results frequently and identifies trends
v Conducts brand
service training / refresher sessions
v Partners
with HODs / Departmental Trainers to develop strategies for keeping Yes I Can!
alive within the respective functions.
v Provides all
new employees with a comprehensive induction program as part of the First 30
Days with Brand program to enable them to be orientated and efficiently
productive from commencement
v Conducts soft
skills training and follows-up with participants to assess utilisation of new
skills.
v Ensures that
employees attend all compliance training as scheduled; maintains and reviews
tracking system regularly
v Gives
personal attention, takes personal responsibility and uses teamwork when
providing guest service
v Listens,
apologizes with empathy, finds a solution and follows through when resolving
guest problems
v Provides Yes
I Can! genuine hospitality and teamwork on an ongoing basis
v Assumes the
responsibility to notice when the guest is not satisfied and uses their best
judgment as to when it is appropriate to use the 100% Guest Satisfaction
v Performs
other duties required to provide the service brand behavior and genuine
hospitality
Keeps
immediate Supervisor promptly and fully informed of all problems or unusual
matters of significance
Performs all
duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objective of
this position
Maintains a
favourable working relationship with all other hotel employees to foster and
promote a co-operative and harmonious working environment
At all times
projects a favourable image of the hotel to the public
REQUIREMENTS
Minimum of three
years’ progressive operations / functional experience at managerial level.
Bachelors
degree preferred, certificate in related field required
An effective
departmental Trainer
Collaborate
effectively with other hotel employees and managers to ensure teamwork
Able to
effectively conduct learning and development activities
Experience in
managing brand standards
Able to collaborate
effectively with hotel employees and HODs / managers to ensure teamwork
Strong
verbal / written communication skills and interpersonal effectiveness
Pleasant
personality
Manager Learning Development • Bengaluru, Karnataka, India