Job Title : Pega Senior Business Analyst / Lead Business Analyst – Smart Dispute
Experience : 8+ Years
Location : Hyderabad / Remote
Employment Type : Full-time
Job Summary
We are seeking a highly experienced Pega Senior / Lead Business Analyst with a strong background in Smart Dispute (Visa / MasterCard dispute workflows) . The ideal candidate will play a key role in bridging the gap between business requirements and technical implementation, ensuring the successful delivery of Pega-based solutions in the banking and financial services domain.
Key Responsibilities
- Lead the requirements gathering, analysis, and documentation for Pega Smart Dispute projects.
- Work closely with business stakeholders, SMEs, and technology teams to understand and translate business needs into functional specifications.
- Define and refine user stories, use cases, and acceptance criteria.
- Facilitate grooming sessions and ensure proper story elaboration in alignment with Agile / Scrum methodology.
- Collaborate with Pega architects and developers to ensure solution feasibility and traceability.
- Provide domain and functional advisory on Visa and MasterCard dispute processing rules and regulations.
- Participate in UAT planning, execution support, and defect triaging.
- Ensure all solutions align with regulatory and compliance requirements.
- Act as a liaison between business teams and technical delivery teams across the SDLC.
Required Skills & Experience
8+ years of experience as a Business Analyst, with at least 4 years in Pega platforms.Hands-on experience in Pega Smart Dispute for Issuers or Acquirers.Strong understanding of Visa and MasterCard dispute workflows , chargeback lifecycle, and dispute resolution processes.Experience in Agile / Scrum methodology and writing effective user stories.Excellent documentation skills using tools like Confluence, JIRA, Visio, etc.Strong communication, stakeholder management, and problem-solving skills.Experience in conducting workshops, backlog refinement, and functional walkthroughs.Preferred Qualifications
Pega Certified Business Architect (PCBA) or equivalent.Experience working in a banking or financial services environment.Familiarity with regulatory and compliance requirements for dispute handling (e.g., Reg E, Reg Z).If you interested could you please share your profle to sasi@adaps.com for a quick chart.