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Senior / Lead Business Analyst – Pega Smart Dispute

Senior / Lead Business Analyst – Pega Smart Dispute

AdapsHyderabad, Telangana, India
22 days ago
Job description

Job Title : Pega Senior Business Analyst / Lead Business Analyst – Smart Dispute

Experience : 8+ Years

Location : Hyderabad / Remote

Employment Type : Full-time

Job Summary

We are seeking a highly experienced Pega Senior / Lead Business Analyst with a strong background in Smart Dispute (Visa / MasterCard dispute workflows) . The ideal candidate will play a key role in bridging the gap between business requirements and technical implementation, ensuring the successful delivery of Pega-based solutions in the banking and financial services domain.

Key Responsibilities

  • Lead the requirements gathering, analysis, and documentation for Pega Smart Dispute projects.
  • Work closely with business stakeholders, SMEs, and technology teams to understand and translate business needs into functional specifications.
  • Define and refine user stories, use cases, and acceptance criteria.
  • Facilitate grooming sessions and ensure proper story elaboration in alignment with Agile / Scrum methodology.
  • Collaborate with Pega architects and developers to ensure solution feasibility and traceability.
  • Provide domain and functional advisory on Visa and MasterCard dispute processing rules and regulations.
  • Participate in UAT planning, execution support, and defect triaging.
  • Ensure all solutions align with regulatory and compliance requirements.
  • Act as a liaison between business teams and technical delivery teams across the SDLC.

Required Skills & Experience

  • 8+ years of experience as a Business Analyst, with at least 4 years in Pega platforms.
  • Hands-on experience in Pega Smart Dispute for Issuers or Acquirers.
  • Strong understanding of Visa and MasterCard dispute workflows , chargeback lifecycle, and dispute resolution processes.
  • Experience in Agile / Scrum methodology and writing effective user stories.
  • Excellent documentation skills using tools like Confluence, JIRA, Visio, etc.
  • Strong communication, stakeholder management, and problem-solving skills.
  • Experience in conducting workshops, backlog refinement, and functional walkthroughs.

    • Preferred Qualifications

  • Pega Certified Business Architect (PCBA) or equivalent.
  • Experience working in a banking or financial services environment.
  • Familiarity with regulatory and compliance requirements for dispute handling (e.g., Reg E, Reg Z).

    • If you interested could you please share your profle to sasi@adaps.com for a quick chart.

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    Lead Analyst • Hyderabad, Telangana, India