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Customer Solutions Specialist

ProManage.bizChennai, Tamil Nadu, India

17 days ago

Job description

Solution Expert

About Pro-Manage

ProManage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB / Chat, Microsoft Bing, Meta WhatsApp / Instagram, Knowlarity Cloud telephony and others.

ProManage is an award-winning SaaS platform, recognized by Business World, Indian Business Council, Retail Association of India and e4m. ProManage is also the only platform in its category, listed on G2 with a 4.5 / 5.0 rating. ProManage has also attracted highly regarded brands as its clients : Bata, Tata Power, Dominos, Cafe Coffee Day, Muthoot Finance, Shriram Finance,Sterling Resorts, Dr. Batra's, Rainbow Children's Hospital, Ujjivan Small Finance Bank, Mahindra Finance, Apollo Pharmacy, Titan, DHL and more.

ProManage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional ProManage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

ProManage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

ProManage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

ProManage and Sulekha have three of the most well-regarded firms as its investors : Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations :

We are seeking a dedicated and knowledgeable individual to join our team. The ideal candidate will excel in customer interaction, product demonstration, and analysis. The role involves explaining SEO analytic reports, assisting with customer onboarding, and identifying key success factors in various categories. A deep understanding of our product and the ability to effectively communicate its features to customers is essential.

Responsibilities :

Profile Diagnostic Report Explanation :

Explain the Current SEO Analytic Report to customers in a clear and comprehensive manner.
Address and clarify any doubts or questions the customers may have about the report.
Provide insights and recommendations based on the analysis to help customers understand their current SEO standings.

Onboarding Expert :

Assist new customers in understanding the subscription charges and the value they are receiving.

Guide customers through the onboarding process, ensuring a smooth transition and setup.

Provide ongoing support to new customers to help them get started with our services efficiently.

Analysis :

Conduct thorough analyses of different categories to identify key factors that contribute to success.

Utilize analytical skills to interpret data and provide actionable insights.

Continuously monitor and assess the effectiveness of strategies and make recommendations for improvement.

Product Knowledge and Demonstration :

Gain a deep understanding of our product, including its features, benefits, and applications.

Conduct product demonstrations for customers, showcasing the product’s capabilities and advantages.

Stay updated on product developments and updates to ensure accurate and current information is provided to customers.

Key Skills :

Strong and effective communication skills, capable of conveying complex information in an understandable manner.

Basic understanding of digital marketing principles and practices.

Ability to manage and prioritize multiple projects simultaneously, ensuring timely and successful completion.

1-2 years of relevant experience in a similar role.

Qualifications :

Proficiency in English, Hindi, and Tamil, with strong communication and convincing skills in all three languages.

Excellent presentation skills, with the ability to engage and persuade an audience.

Strong analytical skills, with the ability to interpret data and provide meaningful insights.

Proficiency in Microsoft Excel and PowerPoint, with the ability to create and present reports and presentations.

Knowledge of the healthcare industry, with an understanding of its unique challenges and opportunities.

Additional Requirements :

A proactive and self-motivated approach to work, with a focus on continuous learning and improvement.

Ability to work collaboratively in a team environment, while also being capable of working independently.

Customer-focused mindset, with a commitment to delivering exceptional service and support.

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Customer Specialist • Chennai, Tamil Nadu, India