ServiceNow & SAP Release Manager

Project context

Integrate and streamline incident / change management via ServiceNow with the SAP release process managed through SAP Solution Manager. As a pivotal member of the PMO team, the ServiceNow & SAP Release Manager will ensure timely change approvals, effective conflict resolution, and strict quality control across release cycles while driving process improvements and supporting Design Authority preparations.

Project roles and responsibilities

ServiceNow & SAP Integration :

• Oversee incident and change management via ServiceNow to ensure prompt issue resolution.
• Manage the end-to-end SAP change process using SAP Solution Manager, including coordinating release meetings, approving changes, resolving conflicts, and enforcing quality gates (e.g., ensuring UAT / SAT evidences are attached).

Release Planning & Process Enhancement :

Cross-Platform Reporting & Integration :

PMO Communication & Methodology :

Goals and deliverables :

Location :

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