JOB DUTIES AND RESPONSIBILITIES
Responsible
for quotation and order open backlog management for the entire quotation and
order.
Handling
inquiries, Quotations, Sales orders and Customer Claims.
Co-ordinates
with Global delivery for support.
Own the
customer day-to-day relationships.
Responsible
for open inquiries, quotations and orders backlog follow-up and communication
of possible changes to customer.
Maintain
and improve product knowledge required to successfully support and grow the
business.
Provide / Coordinate
Spare parts quotations
Managing
project specific conditions and agreements which influence spare parts
quotations.
Collect
MA pricing information from customer, service sales and technical service etc.,
establish the intelligence database and knowledge
Base on
pricing analysis and communicate with MA service team to identify the items
that need to be localized
Supporting
spare parts documentation coll. / creation.
ESSENTIAL QUALIFICATIONS & EXPERIENCE
Graduate 1-3 experiences or MBA
Strong customer / customer business understanding and
customer service mindset
Service business understanding
Local industrial pricing level understanding and
experience
Key experience
in Quote to Delivery with high efficiency in SAP.
Negotiation and influencing skills
Business development and performance improvement
Be able
to successfully work with others in a matrix from a range of cultures within a
diverse political, economic, technical and social environment.
Financial acumen
Working
knowledge of verbal and written English, fluent in local language
Experience in
ERP(SAP), CRM Salesforce and BI reporting systems
Proficiency in
Microsoft Excel
SKILLS AND ABILITIES
Strong
interpersonal skills in coordinating with Sales, Inter departmental
coordination.
Excellent
Customer Handling Skills & Coordination.
Good
Communication Skills & Quick learner.
A highly
motivated, self-starting individual with the ability to plan, organize, work
under stress, meet deadlines and work.
Quotation
conversion
On-time
delivery
On-time
to request
Employment Type : 1
Experience : years
Vacancy : 1
Senior Support • Gurgaon, Haryana, India