Senior Officer-customer Support

JOB DUTIES AND RESPONSIBILITIES

Responsible

for quotation and order open backlog management for the entire quotation and

order.

Handling

inquiries, Quotations, Sales orders and Customer Claims.

Co-ordinates

with Global delivery for support.

Own the

customer day-to-day relationships.

Responsible

for open inquiries, quotations and orders backlog follow-up and communication

of possible changes to customer.

Maintain

and improve product knowledge required to successfully support and grow the

business.

Provide / Coordinate

Spare parts quotations

Managing

project specific conditions and agreements which influence spare parts

quotations.

Collect

MA pricing information from customer, service sales and technical service etc.,

establish the intelligence database and knowledge

Base on

pricing analysis and communicate with MA service team to identify the items

that need to be localized

Supporting

spare parts documentation coll. / creation.

ESSENTIAL QUALIFICATIONS & EXPERIENCE

Graduate 1-3 experiences or MBA

Strong customer / customer business understanding and

customer service mindset

Service business understanding

Local industrial pricing level understanding and

experience

Key experience

in Quote to Delivery with high efficiency in SAP.

Negotiation and influencing skills

Business development and performance improvement

Be able

to successfully work with others in a matrix from a range of cultures within a

diverse political, economic, technical and social environment.

Financial acumen

Working

knowledge of verbal and written English, fluent in local language

Experience in

ERP(SAP), CRM Salesforce and BI reporting systems

Proficiency in

Microsoft Excel

SKILLS AND ABILITIES

Strong

interpersonal skills in coordinating with Sales, Inter departmental

coordination.

Excellent

Customer Handling Skills & Coordination.

Good

Communication Skills & Quick learner.

A highly

motivated, self-starting individual with the ability to plan, organize, work

under stress, meet deadlines and work.

Quotation

conversion

On-time

delivery

On-time

to request

Employment Type : 1

Experience : years

Vacancy : 1