Customer Experience Strategy ManagerMount Talent Consulting Pvt Ltd. • Haryāna, Republic Of India, IN
Customer Experience Strategy Manager
Mount Talent Consulting Pvt Ltd. • Haryāna, Republic Of India, IN
5 days ago
Job descriptionGenesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS / Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Develop and execute the contact center strategic initiatives including AI / Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients : Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input : Performance / Status reporting, Problem Solving and Conflict Management. Experience working with Customer Service Operations : Experience in Contact Center channels, leading Customer Service operations assessment / benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service / IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud / Engage suite. In-depth knowledge and know-how of Customer Service Operations : Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect / Composer / Designer. Proactively identifying customer needs through a technical benefits assessment : Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience : Use Genesys Architect / Composer / Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions.
Must have skills :
- Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting
Good to have skills :
Experience : 8+ years
Educational Qualification : MBA from a tier 1 institute
Roles & Responsibilities :
Professional & Technical Skills :
Create a job alert for this search
Manager Customer Experience • Haryāna, Republic Of India, IN
Related jobs
Manager AI
Birdeye • haryana, haryana, in
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands.Over 150,000 businesses use Birdeye’s AI-powered platform to manage online re...Show more
Last updated: 5 days ago • Promoted
Chief Manager - Customer Experience Analytics
Axis Max Life Insurance Limited • Haryāna, Republic Of India, IN
This role will primarily be responsible for the following areas : .Provide analytical and strategic support to the team by tracking and reviewing important KPI’s (complaints, freelook cancellations e...Show more
Last updated: 5 days ago • Promoted
Customer Experience Coach
IGT Solutions • Haryāna, Republic Of India, IN
We specialize in delivering world-class customer service and operational excellence.With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-...Show more
Last updated: 30+ days ago • Promoted
Platform Experience Lead
Wishlink • Haryāna, Republic Of India, IN
Product Manager- Platform / CX : Wishlink.Wishlink is a well-funded startup, on a mission to shape the creator economy and change how people shop.
Our mission is to build a hyper-personalised shopping...Show more
Last updated: 5 days ago • Promoted
Customer Success Manager
AiSensy • haryana, haryana, in
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.
Enabling 50,000+ Businesses wi...Show more
Last updated: 5 days ago • Promoted
Creator Experience Manager
Wishlink • Haryāna, Republic Of India, IN
Product Manager- Platform / CX : Wishlink.Wishlink is a well-funded startup, on a mission to shape the creator economy and change how people shop.
Our mission is to build a hyper-personalised shopping...Show more
Last updated: 5 days ago • Promoted
Digital Experience Manager
Air India Express • Haryāna, Republic Of India, IN
The Manager – eCommerce / Product Manager will lead the digital experience across Air India Express’s web and app platforms, driving usability, conversion, and customer satisfaction.The role owns pro...Show more
Last updated: 5 days ago • Promoted
Growth Strategy Manager
Growth Valley Community • Haryāna, Republic Of India, IN
Our mission is to equip students with the skills, mindset, and opportunities they need to thrive in the 21st century.As we expand our reach and impact, we’re looking for a driven, entrepreneurial i...Show more
Last updated: 5 days ago • Promoted
Cx Strategy
frog • Haryāna, Republic Of India, IN
As the digital innovation, consulting, and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what’s next for their organizations.Located in more than 30 of...Show more
Last updated: 5 days ago • Promoted
Customer Experience Strategist
frog • Haryāna, Republic Of India, IN
As the digital innovation, consulting, and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what’s next for their organizations.Located in more than 30 of...Show more
Last updated: 5 days ago • Promoted
Customer Experience Leader
Axis Max Life Insurance Limited • Haryāna, Republic Of India, IN
The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-drive...Show more
Last updated: 5 days ago • Promoted
Customer Experience Lead
30 Sundays • Haryāna, Republic Of India, IN
Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high-quality couple-focused trips, 30 Sundays...Show more
Last updated: 13 hours ago • Promoted • New!
Onsite Experience Manager
Majid Al Futtaim • Haryāna, Republic Of India, IN
The Senior Manager - Onsite will be responsible for executing the strategy behind the look and feel, user journeys, and performance optimization of our mobile app experience.This role is a pivotal ...Show more
Last updated: 5 days ago • Promoted
Senior Customer Experience Manager
TATA AIG General Insurance Company Limited • Haryāna, Republic Of India, IN
Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG).Since its set-up in 2001, the Company has grown strongly to emerge as the pre...Show more
Last updated: 5 hours ago • Promoted • New!
Customer Experience Manager
CITYFURNISH • Haryāna, Republic Of India, IN
Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses.
Our mission is to transform the way people furnish an...Show more
Last updated: 5 days ago • Promoted
Customer Experience Travel Advisor
Thrillophilia.com • Haryāna, Republic Of India, IN
We are looking for a highly motivated and performance-driven travel consultant to join our growing team.This role is suited for individuals with a strong foundation in sales, preferably in the trav...Show more
Last updated: 5 days ago • Promoted
Pricing Strategy Manager
ProfitableRooms • Haryāna, Republic Of India, IN
Job Description – Reservation & Assistant Revenue.Profitable Rooms is a full-service Revenue Optimization & Hospitality Consulting company based in Gurugram.
We specialize in Revenue Management, Dis...Show more
Last updated: 3 days ago • Promoted
Customer Experience Analytics Lead
noon • Haryāna, Republic Of India, IN
We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric.
Our mission is to deliver to every door ever...Show more
Last updated: 5 days ago • Promoted