Servicenow business analystLenovo India • Bengaluru, Karnataka, India
Servicenow business analyst
Lenovo India • Bengaluru, Karnataka, India
5 hours ago
Job descriptionApply strong functional understanding of ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case, Portal, Knowledge). Support integrations and inter-instance communication using Service Bridge. Translate business needs into technical specifications and solution mock-ups. Create and maintain detailed documentation : FSDs, configuration decisions, process guides, As-Is / To-Be flows, and system docs. Ensure documentation is organized, version-controlled, and up to date. Collaborate with architects and developers to propose best-practice, OOB-aligned solutions. Develop test plans and scripts; coordinate and support UAT to validate delivered features. Prepare and deliver training materials for end-users and administrators. 1–2 years of experience as a Business Analyst in the Service Now platform. Strong functional knowledge of ITSM and CSM modules. Exposure to Service Bridge integrations (highly desirable). Excellent documentation, analytical, and process-mapping skills (BPMN preferred). Strong verbal and written communication skills. Degree in IT, Computer Science, Business Administration, or related field. Service Now CSA certification. Service Now CIS (ITSM or CSM) certification. Experience working in Agile / Scrum environments. Familiarity with Jira and Confluence.
Service Now Business Analyst | Bangalore (Hybrid) | Experience : 1–2 years (Service Now-focused)
Role Summary
Lenovo India is looking for a Service Now Business Analyst to act as the bridge between business teams and technical developers. This role requires strong functional knowledge of Service Now ITSM, CSM, and Service Bridge, along with the ability to gather requirements, design scalable solutions, and manage end-to-end documentation.
Key Responsibilities
Requirements Gathering & Analysis
- Work with stakeholders, SMEs, and end-users to capture and analyze business requirements.
- Document user stories, use cases, process flows, and functional / non-functional requirements.
Service Now Expertise
Documentation & Governance
Solution Design & Testing
Training & Support
Required Skills & Qualifications
Preferred Qualifications
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Servicenow • Bengaluru, Karnataka, India
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