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Service Manager - Finance

Service Manager - Finance

Element SkillMumbai, India
30+ days ago
Job description

We are looking for a skilled and experienced Service Manager Finance to lead the end-to-end delivery and continuous improvement of finance-related IT services. This role involves managing complex SAP environments (SAP FICO & S / 4HANA), ensuring seamless global operations, and supporting integration across financial platforms, including accounts payable and receivable systems.

Key Responsibilities :

  • Ensure day-to-day operational excellence of finance IT services, including monitoring, issue resolution, and service performance.

Manage SAP FICO and S / 4HANA service delivery and integrations with related systems such as treasury, tax compliance, and vendor invoice management tools.

  • Lead continuous service improvement initiatives to enhance service quality, automation, scalability, and compliance.
  • Oversee incident, change, and request management to minimize impact and maintain financial service continuity.
  • Collaborate closely with global business stakeholders and internal teams to align IT service operations with evolving financial processes and compliance standards.
  • Measure and report on SLAs, OLAs, KPIs, and operational health of services; ensure proactive identification and resolution of risks and issues.

  • Act as a subject matter expert for SAP finance operations, ensuring proper governance, documentation, and service ownership practices.
  • Support financial operations by maintaining up-to-date service documentation, including SOPs, knowledge articles, and support guides.
  • Assist in budget planning and control related to finance IT services in coordination with finance and procurement teams.
  • Lead service onboarding in alignment with solution design teams and ensure smooth transitions into operational environments.
  • Required Qualifications :

  • University degree in Computer Science, Information Technology, or related engineering field.
  • Minimum 6 years of experience in IT service delivery, with at least 25 years hands-on experience in SAP Finance (FICO) and S / 4HANA environments.
  • Proven experience in managing global IT operations, including accounts receivable / payable systems and SAP integrations with third-party financial solutions.
  • Solid understanding of ITSM / ITIL practices; certifications in ITIL, COBIT, or DevOps are a plus.
  • Familiarity with compliance, security, and governance practices related to financial systems.
  • Strong skills in vendor management, partner collaboration, and cross-functional stakeholder engagement.
  • Key Competencies :

  • Expertise in SAP finance modules and integration architecture.
  • Strong communication, leadership, and stakeholder management abilities.
  • Analytical thinking and a proactive approach to problem-solving and risk mitigation.
  • Experience with budgeting, cost tracking, and service-level reporting.
  • Ability to thrive in high-pressure, global enterprise environments.
  • ref : iimjobs.com)

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    Manager Finance • Mumbai, India

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