ServiceNow Business Analyst - (CSM & OM Data Focus)

Exciting Opportunity : ServiceNow Business Analyst (CSM & OM Data Focus)

Location : Remote (India)

Type : Contract | Duration : Long-Term

Are you ready to make an impact on large-scale ServiceNow transformation projects ? We’re looking for a skilled Business Analyst with a strong focus on CSM, OM, and data migration to join our dynamic team.

Why You’ll Love This Role

Work on cutting-edge ServiceNow initiatives that shape enterprise processes.

Collaborate with global experts in a fast-paced, innovative environment.

Enjoy the flexibility of a remote role with long-term stability.

What You’ll Do

Drive data migration from external tools to ServiceNow, ensuring accuracy and efficiency.

Partner with SMEs to define data mappings and functional requirements.

Provide best-practice guidance on CSM / OM data models and their impact on processes.

Manage large-scale data extractions and transformations into ServiceNow formats.

Handle all data objects within CSM / OM processes (accounts, sold products, functional products, CIs, contacts, contracts).

What We’re Looking For

6+ years of hands-on experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.

Strong knowledge of :

CSM (Case Management, CSM Portal)

Order Management (ServiceNow or similar tools)

ServiceNow Platform & CSDM

Data Mapping, Data Models, API Integration

Familiarity with ITIL , Agile SCRUM , and large transformation projects.

Bonus : Experience with CSM / OM best practices and impact analysis .