Assistant Manager - Accounts Receivable (GSC)

Job Description

1. Monitoring overall process performance with respect to the agreed SLA’s for multiple countries for both AP Cost and AR.

2. Monitoring the ageing buckets & collaborating with customers in resolving.

3. Continuous Customer Engagement for any Impact assessment and migrations of process to GBS.

4. Monitor Customer reconciliations for both Cash & Card payments

5. Ensuring ZERO compliance for any external Audits including ICF.

6. Driving efficiency driven transformation projects with Country, Metro Digital.

7. Conducting skip meetings / focus group sessions / MRM’s to discuss the process health & team’s expectations as part of engagement and retention controls.

8. Conducting performance review with the team on quarterly, half-yearly & yearly basis.

9. Sharing feedback with the Team Leader on a regular basis.

10. Leave Management for self and TL.

11. Co-ordinate with other teams to ensure smooth operations like IT Ops & Infra.

12. Review Monthly Governance presentations before publishing

Additional Information

• Environment : Hybrid
• Travel Requirements : As per Business requirements.