Customer Support Specialist

Company Description

Lolly.com is a unified Influencer Marketplace that enables brands to maximize their brand presence using creators on Instagram, TikTok, and YouTube. With one of the world's largest databases of creators currently at 70 Million+ profiles, Lolly helps brands scale quickly by harnessing the power of the creator economy. The platform allows brands to create, manage, and optimize influencer marketing campaigns efficiently, eliminating manual tasks and automating workflow.

Role Description

This is a full-time remote role for a Customer Support Specialist at Lolly.com. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, and offering technical support to users. The role will involve daily interactions with customers to address their needs and inquiries in a professional and timely manner.

Qualifications

• Customer Support and Technical Support skills
• Interpersonal Skills and Analytical Skills
• Demonstrated ability to achieve high levels of customer satisfaction
• Experience in troubleshooting and problem-solving
• Excellent communication and conflict resolution skills
• Attention to detail and ability to work under pressure
• Experience with CRM systems is a plus
• Bachelor's degree in Business Administration, Marketing, or related field