Strategy, Requirements & Selection : Participates in defining needs for existing, and new NetSuite solutionsDocuments existing enterprise business applications, related business processes, and personas impactedIdentifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirementsEnvisions and develops representations of recommended future state options for evaluation by clientsUnderstands related security structures and best practicesDesigns and develops scorecards for evaluation of candidate business applicationsCreates dashboard presentations of quantitative and qualitative scoring of candidate optionsSupports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and clientSolution Functional Design : Performs functional (business process) solution design in business applications (NetSuite primarily, ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraintsConsulting : Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectationsProgram & Project Management : Supports, and manages aspects of business applications implementationsDocuments and maintains project milestones, phases, elements, and budgetMonitors project progress by tracking risks, actions, issues, decisions, and other activitiesDevelops references for users by writing and maintaining user documentation; providing help desk support; training usersImplementation and Support : Provides functional support of EBA solutions and related technologiesManages and resolves issues, defects, and change requestsManages and performs systems configuration tasks (but not coding / development) for process workstreams as directedProvides on-going support during project implementations and post-go-live supportResponsible for configuration of solution based on requirementsFosters a positive demeanor, learning attitude and client service mentality with the teamOther duties as requiredSupervisory Responsibilities :
- Owns and drives completion of projects and large key workstreams within as directed by practice leaders
- Manages projects and larger workstreams as directed
- Reviews quality of team deliverables
- Mentors and develops senior consultants
Qualifications, Knowledge, Skills, and Abilities
Education :
- Bachelor’s degree AND ten (10) or more years of industry experience with ERP systems, required OR
- High School Diploma / GED AND twelve (12) or more years of industry experience with ERP systems, required
Experience :
- Ten (10) or more years of business process analysis and / or business application experience, required
- Six (6) or more years of experience with NetSuite, required
- Five (5) or more years of experience with ERP or CRM products, preferred
- Some client facing best practice consulting experience, preferred
Software :
- ERP Experience (NetSuite, Microsoft, Sage, SAP), required
- Proficient in the use of Microsoft Visio, PowerPoint, Word, and SharePoint, required
- Smartsheet, preferred
- CRM experience (Microsoft Dynamics 365 or Salesforce), preferred
- Enterprise software strategy, selection, and implementation experience, preferred