Customer Success Executive -Global

About Amber ( ) Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M+ students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the largest and fastest-growing student housing platform globally, with 1M+ units listed in 6 countries and across 100+ cities, and backed by $21 million in institutional funding led by Gaja Capital. We are growing rapidly and targeting $1B in annual gross bookings value by 2025.

If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

We are amongst the fastest growing companies in Asia Pacific as per Financial times )

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About the Role

We are looking for a Customer Success / Key Account Executive (KAE) who will support and grow relationships with our key partners. This role is a mix of relationship management, problem solving, and coordination with internal teams to drive revenue and improve partner experience.

You’ll work closely with the Sr. Key Account Manager and cross-functional teams (Ops, Revenue, Inventory, etc.) to ensure our partners are set up for long-term success.Key Responsibilities

Build and maintain strong working relationships with key PMGs.

Conduct regular 1 : 1 monthly check-ins (calls / virtual / in-person) with partners to understand needs, issues and opportunities.

Coordinate with internal teams (Ops, Revenue, Inventory, Content etc.) to ensure timely closure of partner requests.

Communicate clearly and professionally with partners through email, calls and meetings.

Support in preparing and delivering performance reviews, presentations and business updates to partners.

Assist in basic negotiations on offers, pricing and terms under guidance of the Sr. KAM.

Support upsell and cross-sell efforts to increase revenue from existing partners.

Understand the business impact of changes in offers, pricing, visibility and campaigns on revenue and bookings.

Analyze recurring partner issues (availability, pricing, commission, content, tenancy etc.) and follow up for resolution.

Document best practices, processes and learnings to improve account management quality.

Manage multiple accounts and tasks with clear prioritization and ownership.

Maintain trackers, reports, meeting notes and follow-up lists to ensure nothing is missed.

Work closely with cross-functional teams to solve partner problems quickly and effectively.

Required Skills & Qualifications

1–3 years of experience in account management, sales, client servicing or related roles (internships included).

Bachelor’s degree in Business, Commerce, Management or a relevant field.

Strong verbal and written communication skills.

Comfort with data and basic analysis using Excel / Google Sheets / dashboards.

Problem-solving mindset with ability to stay calm and structured under pressure.

High ownership, willingness to learn and bias for action.

Ability to build trust-based relationships with both external partners and internal teams.

Will be able to work in the UK shift (12 : 30 PM - 9 : 00 PM).

What You’ll Gain

Hands-on exposure to managing key accounts in a fast-growing business.

Strong understanding of market dynamics, seasonality and competition.

Cross-functional exposure and growth pathway towards a Key Account Manager role.

SPOT incentives at multiple occasions