Production Support Engineer - Java

About the Role :

We are looking for a skilled and proactive Production Support Engineer with a strong foundation in Java technologies, Spring Boot, Unix / Linux environments, and SQL. This role will support mission-critical enterprise applications, ensuring high availability, performance, and business continuity. You will be expected to manage incidents, analyze root causes, maintain system reliability, and work closely with cross-functional teams to resolve complex production issues.

Key Responsibilities :

• Provide Level 2 / 3 production support for enterprise applications developed in Java and Spring Boot.
• Monitor production systems using tools such as SPLUNK, Control-M, or equivalent job schedulers.
• Perform regular health checks, log analysis, and system alerts review to detect anomalies and performance issues.
• Respond to production incidents promptly, ensuring minimal business impact.
• Perform root cause analysis (RCA), document findings, and work with development teams on permanent fixes.
• Track incidents through ticketing systems (e.g., ServiceNow, JIRA) and ensure resolution within SLAs.
• Resolve issues related to application performance, data integrity, and system failures.
• Write or enhance Unix / Linux shell scripts to automate monitoring and support tasks.
• Participate in bug triaging, code rollbacks, and deployment troubleshooting.
• Interface with business users, QA, developers, DevOps, and infrastructure teams to communicate issues and status updates.
• Prepare and present incident reports, RCA documentation, and improvement proposals to technical and business stakeholders.
• Participate in shift rotations, including weekend and on-call support as required.
• Ensure seamless handovers across shifts by maintaining detailed support logs and documentation.
• Guide and mentor junior team members.
• Support backlog refinement and story clarification for development teams.
• Collaborate on enhancing support processes, runbooks, and knowledge base content.

Technical Skills Required :

Must-Have :

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