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Production Support Engineer - Java

Production Support Engineer - Java

NUSTAR TECHNOLOGIES INDIA PRIVATE LIMITEDBangalore
28 days ago
Job description

About the Role :

We are looking for a skilled and proactive Production Support Engineer with a strong foundation in Java technologies, Spring Boot, Unix / Linux environments, and SQL. This role will support mission-critical enterprise applications, ensuring high availability, performance, and business continuity. You will be expected to manage incidents, analyze root causes, maintain system reliability, and work closely with cross-functional teams to resolve complex production issues.

Key Responsibilities :

  • Provide Level 2 / 3 production support for enterprise applications developed in Java and Spring Boot.
  • Monitor production systems using tools such as SPLUNK, Control-M, or equivalent job schedulers.
  • Perform regular health checks, log analysis, and system alerts review to detect anomalies and performance issues.
  • Respond to production incidents promptly, ensuring minimal business impact.
  • Perform root cause analysis (RCA), document findings, and work with development teams on permanent fixes.
  • Track incidents through ticketing systems (e.g., ServiceNow, JIRA) and ensure resolution within SLAs.
  • Resolve issues related to application performance, data integrity, and system failures.
  • Write or enhance Unix / Linux shell scripts to automate monitoring and support tasks.
  • Participate in bug triaging, code rollbacks, and deployment troubleshooting.
  • Interface with business users, QA, developers, DevOps, and infrastructure teams to communicate issues and status updates.
  • Prepare and present incident reports, RCA documentation, and improvement proposals to technical and business stakeholders.
  • Participate in shift rotations, including weekend and on-call support as required.
  • Ensure seamless handovers across shifts by maintaining detailed support logs and documentation.
  • Guide and mentor junior team members.
  • Support backlog refinement and story clarification for development teams.
  • Collaborate on enhancing support processes, runbooks, and knowledge base content.

Technical Skills Required :

Must-Have :

  • Strong working knowledge of Java and Spring Boot (troubleshooting, not full-stack development).
  • Proficiency with Unix / Linux command-line tools and shell scripting.
  • Hands-on experience with SQL (querying, joins, performance troubleshooting).
  • Experience with Control-M job scheduling and SPLUNK for monitoring / log analysis.
  • Experience in production support environments, especially with high-availability systems.
  • Familiarity with cloud platforms (AWS, Azure, or GCP).
  • Working knowledge of Windows OS environments.
  • ref : hirist.tech)

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    Production Support Engineer • Bangalore