Enrollment Coordinator

Relationship Executive / Admission Executive

ONLY IMMEDIATE JOINERS LOCATED IN BANGALORE NEED TO APPLY

FEMALE CANDIDATES ONLY

Email CVs to : sobha.kk@vgos.org

JOB DESCRIPTION

Primary Purpose : Be the representative / front face of the organization to the existing / potential customers thereby enabling the organization in retaining the existing and expanding its new customer base to meet its envisioned growth.

Roles and Responsibilities

Customer Relationship Management :

• Effectively address / resolve customer enquiries across mediums i.E. in-person, over the phone, email, company website etc.
• Adroitly resolve the customer queries outside the purview of the RE cell by effectively making use of Request and Complaint Management system, liaison with appropriate departments and close the concern with the customer.
• Escalate all unresolved grievances of the customer to the Centre Head for prompt resolution.
• Adroitly track all customer queries via organizational query traction mechanism like CRM etc.
• Generate customer delight by ensuring high responsiveness and closing the loop with customer on all issues and keep them updated / engaged during the process of resolution
• Efficiently guide the customer on school systems and process and ensure that the repository of updated information is available at all point in time
• Ensure ambient and customer friendly environment of the lobby area with assistance from the admin department
• Adroitly handle irate parents and ensure that each customer interface ends at customer delight as far as possible
• Adroitly be ready and facilitate the information of all elements pertaining to a childs life cycle in the school as well as post school activities, summer camps etc.
• Be a central point of contact for all Leave Certification Request i.E. Verification if LC request forms, Request Generation, Intra department liasioning etc.

Sales and Marketing :

keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups.

Administrative Responsibilities

VIVA, Coffee Meet etc.

Enhance Business Acumen :

Work Relations : Internal :

External :

Span of Control :

Financial decision making :

Qualification :

Experience :

Expected Competencies :

work effectively under pressure and stringent deadlines

Proficiency Grid :

ERP & Admission Data & Filing - Basic

Communication Skills & Telephone Etiquette - Specialist

Administrative and Managerial - Average

Trainer - Average

Academic Knowledge - Specialist

Orator- Specialist

Policies & Procedures - Average

Salesmanship - Specialist

Personality - Average

Events and school activities in-depth Knowledge – Specialist

Email CVs to : sobha.kk@vgos.org