This job offer is not available in your country.
Customer Success Executive
Graphy Inc.Bengaluru, Karnataka, India2 days ago
Job descriptionBachelor’s degree in Business, Marketing, or a related field. 1 to 2 years of experience in customer success, account management, or a related role. Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams. Good problem-solving and analytical abilities. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Familiarity with customer success software and CRM tools is a plus. Experience working in SaaS companies or technology-driven environments is preferred. EdTech experience and key account handling are advantageous but not required.
Responsibilities :
- Build and maintain strong relationships with customers to ensure their satisfaction and success.
- Act as a key point of contact for customer inquiries, support requests, and issue resolution.
- Collaborate with internal teams (Sales, Marketing, Product) to understand customer needs and provide valuable feedback.
- Assist in developing and executing customer success plans to help customers achieve their desired outcomes.
- Monitor customer product usage and proactively engage customers to encourage adoption and maximize value.
- Support renewals and identify potential opportunities for account growth and expansion.
- Help prepare regular reports on customer satisfaction, usage patterns, and retention metrics.
- Contribute to continuous improvement initiatives based on customer insights.
Requirements :
Create a job alert for this search
Customer Executive • Bengaluru, Karnataka, India