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Technical Support Specialist

Team MopletIN

16 days ago

Job description

Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links

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What You Should Know About This Job

We are looking for IT graduates with 1-2 years of experience who have a basic understanding of JavaScript, API integration, and related concepts.

The ideal candidate should be capable of addressing basic customer complaints and possess strong communication skills. As this is a role in the service sector, candidates must be smart, proactive, and quick on their feet.

Key Responsibilities :

Troubleshooting and Problem Solving : Identify and resolve technical issues related to application integration.

Customer Communication : Communicate effectively with customers, understand their concerns, and guide them toward solutions.

Documentation and Knowledge Base : Maintain accurate records of customer interactions, issues, and resolutions. Contribute to building and updating the knowledge base.

Training and Guidance : Provide users with training and guidance on how to use the application effectively.

Escalation : Recognize when to escalate complex issues to senior support staff or engineering teams.

Continuous Learning : Stay updated with the latest technology trends and industry best practices.

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Technical Specialist • IN