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Customer Service Specialist

Tech MahindraHyderabad, Telangana, India

1 day ago

Job description

About the Company

Tech Mahindra is an Indian multinational information technology services and consulting company. It was formed in 1986 as a joint venture between Mahindra & Mahindra and BT Group. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.

About the Role

This is a customer support role wherein the associate will be responsible to resolve the queries of the customer related to the products.

Roles & Responsibilities

Any Grad / UG+1 Year & Above International voice experience is mandatory on papers.
Excellent communication skills is a must.
5 days working.
Two way cab facility.
Work from Office.
Job Location : Hyderabad, Hi-tech City.

Educational Qualifications

Any Grad / UG with 1 Year & Above International voice experience(B2C)

Required Skills

Excellent communication skills.

Preferred Skills

Reviewing account information and answers.

In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

Experience resolving customer issues in billing,

Demonstrated communication skills.

The clarity in thought process (Able to articulate his / her thought)

Ability to handle tough situations with customers.

Strong ability to multitask and take fast decisions independently.

Willing to work in a 24

7 environment (Rotational shifts / 5 Days a week).

Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ensure Timely & Professional Responses to all Queries.

Pay range and compensation package

5 days a week

Two way cab facility

Work from Office

Salary : Best as per company norms

Equal Opportunity Statement

Interested candidates may reach out to the below contact person to get your interview aligned.

HR Rajeshwari : 9963915099

HR Mahamuda : 8374503786

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Customer Service • Hyderabad, Telangana, India