Sales Operations Coordinator

Job Overview :

Although the Primary role for this position is to Manage the Sales Team-&-Partners and to Facilitate communications between the Organization's Sales Team and Channel Partners and Agents and Customers, the Overall Responsibilities are to Achieve the pre- Determined Sales Targets and Maintain effective Customer Relationship.

Education Qualification :

Graduate in BBA or BSc and / or BE or BTech (preferred but not essential)

Years of Experience : 2 to 4 years in Business Development and Marketing of Projects and / or Aseptic Process Equipment’s

Accountable and Responsible for :

• Should have Written & Verbal Communication skills that are Persuasive, Clinching, Focused and shall have Fluency, Clarity and a clear Purpose. The Incumbent would need to be the 'Communication Hub' between the Sales Team and the Customers across the Global geography. Receiving information / data / figures / charts and then disseminating the gist / essence amongst the relevant Stakeholders is a prime requisite for this position.
• Should have the Patience, Maturity and Empathy to Support-&-Complement the Sales Support activities like Answering Customer Calls, Managing the Sales Calendar, Prepare Techno-commercial Offers, Track-&-Trace the Enquiries received and the Offers submitted AND consistently Monitor-&-Update the Sales figures.
• Should Prepare, Analyse & Disseminate the Daily / Weekly / Monthly Sales figures & MIS Reports and arrange to loop the SalesTeam, including the Channel Partners and the Joint Managing Director.
• Should Design, Populate, Analyse and Share with the relevant Stakeholders an Excel-formatted Dashboard for Computing-&-Tracking the Sales Productivity (Sales Turnover to Cost of Sales) AND a Customer Productivity (Profits Earned to Cost of Customer Relationship).
• Should periodically Arrange to Meet-&-Discuss-&-Plan the Sales Strategies, with the Sales Team and Channel Partners and Draw up a detailed &-trackable Implementation Schedule. Such Initiatives should also include intra-Organisation Meetings-&-Status Updates between The Technical Sales Support-Projects-Procurement-Validation-&-Logistics teams.
• Should Develop a Seamless Communication Protocol with existing and potential Customers for Assessment of Customers' Technical-or- Service related Needs, Grievances and Doubts / Query Resolution.
• Should be constantly on the lookout for Cost Optimisation to both the Customer and the Organization AND to never shy away from Following up on overdue Payments from Customers post the successful closure / commissioning of the Order / Project.
• Should be an Effective Team Player who would have the ability to ferret out the causes / reasons for Win-Loss of Orders / Projects and would thereafter be able to engage in fruitful analyses with his / her Superiors & the Technical Sales Support Team for advise to either build-on-the- gains OR engage in course correction.
• Should be Savvy enough in Social Networking, Managing Social Media and Coordinating with the Organisation's Digital Marketing Team in order to be able to Organise and Represent the Organization in targeted News Journals-&-Publications, Networking Events, Fairs & Exhibitions.

Behavioral Skills :

Key Performance Indicators :