Associate Director - Global Process and Systems - Talent

At GSK, we unite science, technology, and talent to get ahead of diseases together.

We are a world leader in infectious diseases, including vaccines and HIV, with the broadest portfolio in the industry, pushing the frontiers of respiratory science and improving the lives of millions of patients, recognised for our ESG leadership, making an impact on some of society’s most urgent challenges We’re confident that together we can make a positive impact on the health of more than 2.5 billion people by 2031.

When you set out on your adventure at GSK, we make a deal.  You commit to living our values and performing against our  Innovation, Performance and Trust  priorities. In return, GSK commits to providing the  right environment for you to thrive.   Together, we build an environment where we can all thrive and focus on what matters most to each of us.

The purpose of this role is to lead global initiatives, acting as champion, owner, and custodian of the global process and systems focused on process design and improvement within the Talent domain.

Operating under the GXO Talent & Learning team, this role will concentrate on overseeing and optimizing our Talent processes in GSK. They will closely collaborate with the Talent, Learning and OD Centre of Excellence to implement Talent strategies into our global business processes. Additionally, they will work alongside the Global solution Director and Tech team to integrate these strategies into our Talent process and system solutions.

• Lead the identification, prioritization, and delivery of process and user experience improvements, ensuring they align with organizational outcomes and contribute to business results.
• Ensure the sustainability of the process framework by monitoring adoption and adherence.
• Collaborate with the GPO and the broader HR community to support the vision and co-create a roadmap that drives business benefits, continuous improvement, and enhances the ease of process use for end-users.
• Partner with the Global Experience Owner to initiate change requests, and in conjunction with the Tech Product Owners, assess those changes and determine feasibility and contribute input to business benefit
• Ensure that the systems remain compliant with legal and fiscal or regulatory requirements across countries
• Continually seek to standardise and simplify the system to reduce ongoing business and implementation costs
• Manage all system upgrades relates to talent, deciding what new functionality to implement and leads the change in partnership with the Talent, Learning and OD CoE
• Review deviations in business processes and work with wider HR to understand the validity of the deviations.
• Cooperate with Tech Product Owners to understand new technology opportunities in the marketplace and assess if and how they will improve GSK’s processes.
• Benchmark against peers to validate GSK’s pace of technological advancement and understand how other organizations are gaining cost and efficiencies through tech.
• Partner with COE and other key stakeholders to establish governance structures for Talent data, processes, systems, and service support. This ensures consistency across different business units.
• Implement change management processes for the introduction of new Talent initiatives.
• Continuously assess and refine Talent processes based on feedback provided by COP super users, Talent, Learning and OD CoE , and other key stakeholders.
• Manage initiative prioritization and support its delivery to the business. This involves evaluating potential initiatives, assessing business / stakeholder alignment, priority, urgency, ROI, etc.
• Maintain open and regular communication with critical stakeholders in this role, including Talent, Learning and OD CoE, super users in the Community of Practice.
• A Masters degree or extensive up to date experience in Talent Management roles.
• Experience of 16+ years working in HR or Tech environment in the Talent space (Significant experience as an SME / Practitioner in similar role)
• Proven experience in process mapping and senior relationship and stakeholder management.
• Experience in system process design, assess and articulate business requirements
• Knowledge of Agile Ways of Working and Scrum / Kanban Delivery
• Global mindset with the ability to collaborate effectively with stakeholders.
• Business-value and people-centric mindset.
• Ability to lead and significantly influence the outcomes of multidisciplinary efforts.
• Excellent communication skills and the ability to work flexibly within a matrix team.
• in the learning and development space
• Understanding of best practices of Talent solutions within the HR space
• Sound understanding of process simplification and standardization and experience in global process and systems roll-outs
• Strong understanding of technology, digital advancements, and data landscapes, particularly in relation to the impact of GenAI and Skills on the Talent domain.
• Experience in large-scale business transformation.
• Sound understanding of HR operating and Service Delivery Model
• Sound understanding of process simplification and standardization in global process and systems rollouts.
• Understanding of Learning and Development best practices.
• Proficient in senior stakeholder management.
• Experience working in a highly complex organization within a matrixed structure, leveraging influence within a complex network of stakeholders.
• Excellent communication skills and the ability to work flexibly within a matrix team
• Experience working on Service Now, Workday, Experience platforms, JIRA and GenAI enviroments

Skills

Agile Thinking, Change Management, Computer Literacy, Continual Improvement Process, Data Analysis, Digital Literacy, Human-Centered Design, Problem Solving, Process Improvements, Project Management, Six Sigma

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory / immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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