Position Summary
The Digital Transformation Solutions Specialist will play a pivotal role in leading digital transformation and operational excellence initiatives that enhance partner engagement, improve internal partner-support workflows, and deliver strategic value across the Partner Ecosystem. This role combines business acumen with technology deployment to enable scalable, efficient, and future-ready operations that support our global partners.
Working closely with Partner Programs, Sales, and Digital Business Enablement Teams, this position ensures that digital tools, platforms, and processes align with the needs of the partner ecosystem, improving partner satisfaction, program compliance, and business outcomes
Your Day-to-Day : Key Responsibilities
- Digital Transformation and Operational Excellence Execute digital transformation initiatives that streamline partner-facing and internal business operations for scalability and efficiency Analyze existing workflows, identify operational gaps, and implement optimized processes using automation and digital tools Align transformation efforts with enterprise goals to enhance agility, reduce manual effort, and support partner ecosystem enablement
- Solution Implementation and Systems Integration Support the implementation and enhancement of key business systems such as Partner Portals, eStore, ServiceNow, CRM, and order management platforms Collaborate with cross-functional teams to configure, test, and integrate solutions into existing operational environments Ensure operational readiness through functional validation, training preparation, and post-deployment monitoring
- Cross-Functional Collaboration and Execution Work closely with Partner Programs, Operations, IT, and Support teams to execute transformation initiatives in line with business priorities Coordinate cross-functional tasks, timelines, and inputs to maintain execution momentum and alignment Provide regular updates, documentation, and progress summaries to relevant stakeholders and project teams
- Change Management and Process Optimization Support the execution of change initiatives by aligning business stakeholders, communicating process updates, and addressing readiness gaps Evaluate the impact of changes on business processes and identify opportunities to streamline or improve newly implemented workflows Collaborate with operations and program teams to refine processes post-implementation, based on user feedback and performance metrics
- Process Documentation and Operational Standards Create and maintain accurate process documentation, standard operating procedures (SOPs), and system configuration records Support knowledge transfer efforts by ensuring relevant stakeholders have access to up-to-date process and tool documentation Contribute to internal playbooks, user guides, and knowledge bases to promote standardization and operational continuity
- Quality Assurance and Issue Resolution Participate in functional and user acceptance testing (UAT) to validate business requirements and system behaviors Identify process or system issues during execution phases and coordinate with technical teams for resolution Monitor implementation outcomes to ensure quality, compliance with requirements, and alignment with intended business goals
Expectations from the Role
Ensure timely execution and successful implementation of digital transformation initiatives with minimal disruption to operationsProvide ongoing support and subject-matter expertise to stakeholders, enabling effective use of digital tools and platformsDrive measurable improvements in operational efficiency, process agility, and partner satisfaction through data-informed optimizationsAct as a change enabler by supporting cross-functional alignment, business readiness, and user adoption across transformation effortsMaintain high-quality documentation and ensure transparency, consistency, and governance across all transformation and operational activitiesFoster a culture of continuous improvement by identifying gaps, incorporating feedback, and promoting innovative solutionsStay informed on emerging digital trends and technologies to proactively recommend enhancements that support evolving business needsWhat You Bring to The Team :
Skills Required
Digital Transformation & Operational Expertise :Familiarity with CRM (Salesforce, Microsoft Dynamics), ERP (SAP, Oracle), process automation tools (, UiPath, Power Automate), and partner systems in complex B2B or ecosystem environmentsStrong understanding of partner-facing and internal operations with experience in workflow optimization, process automation, and service enhancementTechnical Proficiency :Hands-on experience with tools such as ServiceNow, Power Automate, UiPath, and cloud platforms like Azure or AWS for digital solution deliveryExposure to analytics platforms (Power BI, Tableau) for monitoring operational metrics and evaluating solution performanceProcess Improvement & Change Enablement :Skilled in mapping, analyzing, and improving business processes using Lean, Six Sigma, or Agile methodologiesExperienced in supporting change initiatives through stakeholder engagement, readiness planning, and adoption supportProgram Execution & Delivery :Proficient in planning and executing multiple transformation projects, ensuring timely delivery and alignment with business goalsStrong organizational and documentation skills to support tracking, reporting, and cross-functional coordinationCommunication & Collaboration :Excellent communication skills to work effectively across technical, business, and partner-facing teamsAbility to build alignment, share insights, and support decision-making in cross-functional, matrixed environmentsQualifications
Bachelor’s or Master’s degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field7+ years of experience in digital transformation, solution implementation / support, business operations, or process improvement rolesProven experience with deploying and supporting digital business solutions in a dynamic business environmentHands-on experience with tools like SAP, Salesforce, Microsoft Dynamics, or similar platforms will be preferredCertifications in relevant areas such as Agile (CSM, PMI-ACP), ITIL, or PMP are a plusStrong understanding of enterprise systems, workflow automation, and partner ecosystem processes, change management principles and practicesAbout Bentley Systems
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.