Digital Transformation Solutions Specialist

Position Summary

The Digital Transformation Solutions Specialist will play a pivotal role in leading digital transformation and operational excellence initiatives that enhance partner engagement, improve internal partner-support workflows, and deliver strategic value across the Partner Ecosystem. This role combines business acumen with technology deployment to enable scalable, efficient, and future-ready operations that support our global partners.

Working closely with Partner Programs, Sales, and Digital Business Enablement Teams, this position ensures that digital tools, platforms, and processes align with the needs of the partner ecosystem, improving partner satisfaction, program compliance, and business outcomes

Your Day-to-Day : Key Responsibilities

• Digital Transformation and Operational Excellence Execute digital transformation initiatives that streamline partner-facing and internal business operations for scalability and efficiency Analyze existing workflows, identify operational gaps, and implement optimized processes using automation and digital tools Align transformation efforts with enterprise goals to enhance agility, reduce manual effort, and support partner ecosystem enablement
• Solution Implementation and Systems Integration Support the implementation and enhancement of key business systems such as Partner Portals, eStore, ServiceNow, CRM, and order management platforms Collaborate with cross-functional teams to configure, test, and integrate solutions into existing operational environments Ensure operational readiness through functional validation, training preparation, and post-deployment monitoring
• Cross-Functional Collaboration and Execution Work closely with Partner Programs, Operations, IT, and Support teams to execute transformation initiatives in line with business priorities Coordinate cross-functional tasks, timelines, and inputs to maintain execution momentum and alignment Provide regular updates, documentation, and progress summaries to relevant stakeholders and project teams
• Change Management and Process Optimization Support the execution of change initiatives by aligning business stakeholders, communicating process updates, and addressing readiness gaps Evaluate the impact of changes on business processes and identify opportunities to streamline or improve newly implemented workflows Collaborate with operations and program teams to refine processes post-implementation, based on user feedback and performance metrics
• Process Documentation and Operational Standards Create and maintain accurate process documentation, standard operating procedures (SOPs), and system configuration records Support knowledge transfer efforts by ensuring relevant stakeholders have access to up-to-date process and tool documentation Contribute to internal playbooks, user guides, and knowledge bases to promote standardization and operational continuity
• Quality Assurance and Issue Resolution Participate in functional and user acceptance testing (UAT) to validate business requirements and system behaviors Identify process or system issues during execution phases and coordinate with technical teams for resolution Monitor implementation outcomes to ensure quality, compliance with requirements, and alignment with intended business goals

Expectations from the Role

What You Bring to The Team :

Skills Required

Qualifications

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.